cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to use allowance in USA

Nisma
Fledgling

Hi I'm trying to use my phone in USA and not getting any connectivity. I have a data pack with go roam. Live chat not helping.any suggestions?

2 REPLIES 2
tarantella
Rising star

Check in the Three app that your spend limit isn't set to zero. 

 

Also, check with Customer Services that your credit limit isn't set to £1

MZone
Maestro

Are you actually picking any network signal whatsoever. Is data roaming switched on? Try doing a manual roam and selecting the network manually rather than letting the phone pick the network automatically. Switch the phone off/on.