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Internet not connecting

Snow78
Fledgling

on ‎11-30-2023 06:17 PM

on ‎11-30-2023 06:17 PM

I have a prepaid sim and it’s just stopped connecting to the internet. It shows up as 4G but I’m not able to open any internet based apps or pages. It was working earlier today when I was in Belgium but hasn’t worked since I got back to London. Please help! Im visiting here and desperately need internet access. I definitely have data available!

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3 REPLIES 3
sc1999
Local celebrity

on ‎11-30-2023 07:31 PM

on ‎11-30-2023 07:31 PM

Is mobile data turned off? 

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Snow78
Fledgling
In response to sc1999

on ‎12-01-2023 08:16 AM

on ‎12-01-2023 08:16 AM

No it’s on 

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JonathanB
Community Moderator
Community Moderator
In response to Snow78

on ‎12-04-2023 01:01 PM

on ‎12-04-2023 01:01 PM

Hi @Snow78,

Are these issues still persisting? If you try switching the phone off and on a couple of times, and toggling airplane/flight mode on and off a couple of times does this help?

Thanks,
Jonathan


Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


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