Network

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

No internet abroad

I cannot use the internet due to roaming issues when traveling abroad. I signed a new contract with Three last September and went to Spain the same month. At that time, I couldn’t connect to the internet initially and tried various troubleshooting st...

Poor reception Clackmannshire

I have a mobile internet router based near Alva and the service is dreadful. It is stopping streaming on the tv. Three’s website claims there are no problems. Any suggestions?

Draytek SSL VPN and Three Network incompatibility

Hi everyone,This issue is present on both broadband and mobiles while hotspotting.I use Draytek Smart client to a draytek router to dial into work.For some reason however while using SSL VPN's the upload speed is completely unusable. The fastest I sa...

Internet access

Sporadic access of internet on mobile phone throughout the day. Two mobile phones have same three network- is this the problem

All of a sudden, cellular data is not used

All of a sudden, cellular data is not usedThere's a lot of data left, so why can't I use it? Please process it as soon as possible

Horrible connectivity

I live in Hackney in London and I get connection speeds of less than 1Mbps. I have tried my best to survive, but I don't think that I want to go through the hassle any more. I have just tested O2 and I get 70+Mbps connection at the same location.Howe...

I have brought the roaming in Portugal but it’s not active I have tried everything and all the live chat is doing is giving automated replies and not actually helping nothing at all.

Why has my mobile data not renewed when it expired 8th june 24 and today is the 9th

Mu mobile data expired 8th june 24 today the 9th june my data has not renewed

Not seeing signal expected

I've recently moved house and purchased a 4G hub to provide my Internet.The Three signal checker stated I should get excellent signal.I have the hub in my conservatory next to the window and it only gets 2 sometimes 3 bars.As for my phone, indoors it...

Network

Hello i have an question i have debt that has not been paid yet and i was just wondering how much i need to pay for it to be connected again and not suspended and disconnected from all text and calls .