Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

I cant make calls for 3 days now

I cant make calls for 3 days, the live chat/Digital bot keeps ending the chat at the ending saying No Operator is Available at this time, when it clearly states 8-10pm UK... The 333 customer service no. is just useless as no option to speak to someon...

roaming in republic of Ireland

I'm in Ireland and I can't dial Irish numbers as I need an add on which is rubbish as we all know Ireland is included as free this happened last year.but I don't like someone from 3 telling me to add credit to my account when it's not needed.

PAYG calling, texting, and allowance issues

Update 22/05/2024 Hi everyone, We're sorry for any disruption and inconvenience this issue has been causing over the past few days. Our team have been working hard on this, and the underlying issue should now be resolved. For anyone who has been char...

How do I roam in europe

I’ve traveled to Malta from the uk turned airplane mode off when I landed and I now have no service

Network Dropping Constantly

Hi,I'm currently using a 4G router as my main broadband connection. Multiple times a day, I get disconnected from the internet. This is especially noticeable when video calls - I can usually get around 20 mins of a call and then get disconnected, des...

Network coverage

Since joining three from EE I have to say by far three is the worse coverage by miles no matter where I am in struggle to get internet or signal n customer help are clueless

Service 7s terrible

Cant even listen to a full track with9ut disconnection the service is thst bad ive had to have broadband at home just to get online thriugh my handset.this is not the service i pay for

My new 3 sim data charges

Hi my name is Bilal. I am using my new 3 data sim from 4 days. So i am asking that when the payment will be deducted from my account direct debit. And the end date is showing on three app is 18 may but today is 19.Thanks

Slow speed

Strangely on the last evening of my 30 day trial my broadband speed has dropped to almost non existent. It's been very good in the previous 29 days, coincidence or throttling? I ran numerous speed tests on at least 7 or 8 different sites and the resu...

Trying to use abroad, getting nowhere

I am in Greece, Athens. A feel at home destination, £2 a day up to 12 gb. Yet I have no service. Phone won't connect.The only thing comes up is it says you may be out of data with Nova? It's today, new £2 charge applies? I've had to pay for data ...