Mobile data extremely slow

[Sparrow77]

Both myself and husband are on three and our mobile data connections are diabolical. We can barely load a web page . It's like it in or out of our house . And at home it's worse if we both try to go online at the same time . Why is this ? It should be 5g . I have a Samsung s20 all up to date .it's barely useable .

[PeteG]

Hello there. 

Welcome to Three Community. 

Oh, that's not so good. When you say it's worse when you both go online, are you referring to when you use home broadband? 

Pete.

[Sparrow77]

No use our mobiles using mobile data . Our internet service with Talktalk recently went down so we switched on our mobile data and it was terrible . But I found my connection slightly better if my husband wasn't browsing on his phone and visa versa weirdly.

[JonathanB]

Hi @Sparrow77,

Thanks for clarifying, we understand the situation a bit better now. Sorry to hear that the connection speeds are letting you down. Does our Network Status Checker show that we're working on any issues in the area at the moment?

Thanks,
Jonathan