Hello, Geluk.
It's not always guaranteed that a text message will be received in relation to outages or work being completed. In some cases we may miss a few. For the most part though, we get most users phones with an update.
If you often find that one number isn't getting messages from us but another is, there could be other reasons for that. It could be that the account hasn't been registered at the same address, and so isn't eligible for the same warnings. It may also miss out on warning messages if the SIM is not often used in the affected area. You may also not receive messages with warnings if the account has been configured to not allow messages from ourselves, or if the phone has been set up to block our messages by accident.
Check out a few of those possible reasons, fingers crossed one of them leads you to the solution.
Pete.
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
