Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Add on

Hi I am going to Morocco. Looking out for deals

Data roaming Ireland

Hi Does anyone know why my Honor phone would not connect to the internet when I was in Dublin Ireland? I live in Belfast and should be able to connect with no problems. Data roaming was turned on. Customer service wasn't much help.Thanks

Central London

Coverage is really bad in Central London compared to any other providers, I'm not comparing to EE or Vodafone but even smaller names out there are a lot better in coverage. Not talking about indoors such as shopping malls or restaurants, Even on main...

3G switch off

When will 3G be switched off?I’m in Greater Manchester area.

Visual voicemail

Is visual voicemail planned for Three? Visual Voicemail will be essential for me when it becomes available. I saw on Honest Mobile’s website which piggybacks from Three’s network:Not until Apple gives us the go ahead (we’re working on it).In the mean...

Best solution Unable to use hotspot while roaming in Canada

I bought 7-day data passport to roam my phone in Canada.It roamed ok but I'm unable tether my other phone to it. This is so unfortunate after paying £7 a day for 7 days (£42) and then unable to utilise it.Can anyone help pls?

Recently moved, now my mobile service is awful/non-existent

Hi,I recently moved from Birmingham to a WV16 postcode. My service is now awful/non-existent on my phone, either getting 3G only or no service at all. I looked online and it says the area is meant to have good 4G service. Does anyone know whether the...

7 day data eu roaming pass

i bought a 7 day roaming data for spain last night and i have not received anything, just hoping someone can help, as i have never bought one before, tia

poor internet

0.9mbps on a Saturday night, absolutely pathetic, 3 are by far the worst network out there for speeds, I recently switched to EE and find their speeds constant and stable, I have my 3 sim my work phone and still check on it from time to time, I feel ...

Home broadband change to main phone contract?

Hello so I have a 5G home broadband contract that I took out in store thinking In a panic as my home broadband was getting delayed and install messed up. so now I’m paying for two home broadbands. I also have a sim only from a different company, I wa...