Network keeps dropping repeatedly

[Simolady33]

Hi, We have been with 3 for just over a month now and for the first 2 weeks it was brilliant. 

However for the last 2 weeks,  our Internet keeps dropping out every half or so!

We have tried resetting the router,  moving the router,  updating phones etc.

When I called 3 customer support,  all I was offered was to cancel our contract! But helpful really. She also said to wait a couple of weeks and if no better to call back. 

We are paying for a broadband that is rubbish at the mo. 

We have also checked the Network Checker and there are no reports on there. 

Any ideas please?

Thank you 😊 

[Simolady33]

The issue is though, I am unable to work from home as the network keeps dropping. It really is awful! When I asked to cancel, as suggested by customer support, they then said that I would have to pay an early exit fee to cover the 11 months left in our contract! 

We feel that this is totally unacceptable as we are not getting the service that we are paying for.

We are stuck now...........

[PeteG]

Hello, Simolady. 

It's disappointing to hear you're having issues with the connection. 

The support team on chat or phone would have the most access to the account and the available options,  if they have offered a cancellation, it would normally indicate that they were at the limit of what could be done. 

Giving it a bit of time was probably a good idea as it would give time for whatever is causing the issue to be resolved. Outside of that, I'm not sure what else to suggest. 

Pete.