Got an additional plan yesterday so I now have two esims. I received the esim today, and after taking 20 minutes of saying activating it said can’t activate. I have since tried several replacement esims with the same problem. Live chat was useless, I told the guy several times the problem and still gave advice to do things I’d already tried despite already telling him I’d already done those things. Then he said my iPhone 13 can only have one esim, but he’s wrong it can have two active esims. Then he said oh it’s because three only allows one and so I tried turning my main esim off while activating the second one and it said the same error of it can’t activate. I also still haven’t received the paramount plus for 12 months yet which is u fortunate as I want to watch machinery.
the phone I’m using is iPhone 13
also my iPhone 13 updated to iOS 17.4 two days ago. Since then, the option to use my phone as a mobile hotspot is gone. I’ll include a picture if possible. I went to a three store and they suggested turn phone on and off and or reset network settings. The guy also said a few other people came into the store with the exact same issue. Don’t work. Three live chat suggested reset all settings and that also didn’t work. I done a diagnostics with apple and they found no problems with hardware or software, so it is most likely they said three doesn’t support latest iOS. YouTube said it may be a mobile services update, but I go on the settings and it doesn’t come up with an option to update the mobile services.
