Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 12998 Views
  • 21 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 4109 Views
  • 2 replies
  • 3 likes

No service on my 3 sim in Greece

Hi I’m in Rhodes and my sim is showing ‘no service’ at all only can connect to WiFi I have a roaming data on my plan and it’s on.. I have tried to select a Manuel network but still not working. Any ideas thanks 

Deronke by Fledgling
  • 3520 Views
  • 7 replies
  • 1 likes

Bad reception Oxford

Hi all,Has anyone else noticed how bad the network in the centre of Oxford is since few months ? There are places in Westgate where I used to sit and have good reception, not anymore. Constantly disconnects me at different places in town centre hope...

Jacek77 by Fledgling
  • 876 Views
  • 1 replies
  • 0 likes

Roaming not working, "sign in to network" giving error...

A couple of issues:I have fully inclusive roaming included in the plan which I have had since 2019.. but I am receiving texts to inform me about roaming charges which is worrying! When I go to see if I need to add a roaming plan, the plan is there th...

masofon by Fledgling
  • 1578 Views
  • 2 replies
  • 0 likes

issue with moving number to Three from Lebara

Hi everyone,I need some help, please. I asked to move my number from Lebara to Three. It was meant to be done by the 12th of April, but it's been nearly a week now, and I'm still stuck.My Lebara SIM is still working, but I can't get calls on it, and ...

mttyos by Regular
  • 3255 Views
  • 6 replies
  • 0 likes

Roaming package for USA?

Hi was just wondering if anyone could help? Travelling to USA in a couple of weeks? What is the best roaming plan? I spoke to someone at three the told me the 14day pass for £24 would be good but when I read it, it’s doesn’t say USA on it so am confu...

Emiloub by Fledgling
  • 1189 Views
  • 1 replies
  • 0 likes

Please Help Split Port

HiMoved to 3 from Spusu this morning I can only receive texts and call from the 3 network and its mvno's.I cannot get call or send texts from anyone else pleasse help!ThanksJohn 

jmacp by Fledgling
  • 3826 Views
  • 18 replies
  • 0 likes

data not working abroad

Hello,I am currently in Norway and cannot access my data abroad. All calls are going through fine, but data is not working. I am on a 30 gb PAYG (esim) plan, and have only used 5/12 gb for the fair usage limit. I have already tried restarting my phon...

jazna by Fledgling
  • 1122 Views
  • 1 replies
  • 0 likes
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