Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32650 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11417 Views
  • 2 replies
  • 4 likes

Top ups and add on

I have topped try to get add on n now it’s saying I dnt have enough money 

Apalfrey by Fledgling
  • 1221 Views
  • 4 replies
  • 0 likes

Delaying

Is anyone having trouble when calling out - after a few minutes it starts to delay or cutting up ? So annoying - one call takes 30 minutes instead or 10

Best solution Signal strength on South Skye

The signal strength on the South of Skye, Scotland iv44 *** has dropped away to allmost unusable in the last week.  We have 3 broadband.  The signal issues on the app states an issue in our area that is hoped to be fixed shortly.  But no other detail...

Angels by Regular
  • 1335 Views
  • 3 replies
  • 0 likes

Best solution Motorold E13 not working since 3G switch off

I have a Motorola E13 Android phone (https://www.phonemore.com/specs/motorola/moto-e13/). It used to work perfectly...But since 3G was switched off in my area, I am unable to make or receive calls. The only exception is that it works when connected t...

Whole network speed issue

Having contacted 3 two weeks ago and being reassured that recent work had been carried out locally, I’ve had to contact them again today for an update. The previous advice was that the issue had been resolved and to keep restarting my devices to see ...

Griz by Active
  • 7520 Views
  • 23 replies
  • 1 likes

Best solution Sim card not activating

I have just received my iphone 16 pro max. Im a new customer to 3 (switching from o2). I have put my new three sim in my iphone and i have not received any activation messages and my phone just says no service. How can i activate my sim if i am not r...

B1 by Fledgling
  • 7441 Views
  • 8 replies
  • 0 likes

number porting issue

Just joined 3 and ported my number from GiffGaff, now some people can contact by message or phone call me but my wife,s phone which is still giffgaff gets an unable to connect message. its only been today the transfer has been completed so is this no...

WiFi calling not available

My 3 sim does not have WIFI calling anymore? it did have but not now. I have 2 sims in my phone one from 3 and one from tescos mobile. the Tescos does have WIFI calling. I have tried Airplane mode, rebooting phone/router etc.and still no good! I have...

keith1 by Regular
  • 11798 Views
  • 17 replies
  • 1 likes

NR5103E no Wi-Fi calling

Hello has this issue been resolved yet just switched to this router and No Wi-Fi calling on ow and eeand newer phones vodaphone older phone works 

Pufff by Fledgling
  • 681 Views
  • 1 replies
  • 0 likes

Data abroad

Hi! I am abroad & I bought the 60GB package Now I received a notification that I used the 18 GB roaming & the connection doesn't work anymore, while I payed for 60GB data Tips & advice are more than welcome   

I7 by Fledgling
  • 695 Views
  • 1 replies
  • 0 likes