Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Hi

Hi its tell me to re register but it is telling me that my email is not correct

Proof of usage and barring

Hello - my phone was stolen on 17th January and on the 18th January I contacted 3 to have the handset barred and request proof of usage and barring to complete my insurance claim. I was told it could take up to 5 working days to receive this and havi...

network coverage

i can send and receive calls and sent text via via 3G but not 4G. unless you boost the 4G signal i will get nothing. also turning off the mobile bands is bad for the environment. every body will have to get a new phone

DE24

Hello. Please I can make a call with my three sim. And there is no network bars showing on it. How can I do to resolve this pls

Coverage got worse

I have iPhone 15 Pro. 4G Signal has always been great at work (CB23 8SL), until 2 or 3 months ago, now calls are terrible, one way audio most of the time, data is abysmal too. As a telco field engineer, I’d suggest either there’s too many subscribers...

Hi there my phone been blocked throwing 3 network

Hi there, I had a phone call today regarding to one of my sim two weeks ago I had reported that this no been lost and I asked for a replacement sim and once we tried to put the sim back it wasn’t showing the network bar we tried a lot to find out t...

Delete all voicemails in bulk

Hi, An automated system has filled up my voicemail. How do I delete all voicemails without having to do it one by one please?Thanks.

5G 4k Upload Twitch

Anyone tried 4k upload twitch with 5G?

My number hasn't ported over properly

Hi guys, My number ported over from giffgaff this morning however there seems to have been an error. I can make calls/send texts however I cannot receive them. When I try to call my number it says 'you have dialled an incorrect number'. Is this norma...

Roaming not working at all

Hi, My roaming never seems to work whenever I leave the UK. I'm on holiday in france now and I'm having to rely on other people's hotspot for connections. But it's never really worked in any other country I've been in either for ages.I get the sms to...