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New sim - Not direct from 3 - Not activated - Can't find number

Joe81
Fledgling

I've just purchased the new S25 direct from Samsung, included in the deal was a 3 sim.
This sim has arrived but hasn't been activated and there is nothing with the number on for me to be able to activate it.
To speak to 3 support, I need to know the number, but I can't find it, it is not on any of the paperwork the phone was sent with.

What can I do?

4 REPLIES 4
Geluk
Key player

Try placing it in phone, and when network sees it, it'll be activated.
Scroll through SIM settings in phone to see what your number is.

Joe81
Fledgling

I have put it in my phone but it doesn't recognise it as an active sim so I can't do anything with it.

karlc
Fledgling

Do you have a three account that you can log into?

You should be able to activate the sim from your dashboard

Joe81
Fledgling

You need to know your number to be able to create an account.
I don't know the number and have no way of finding it out.