No 5G in CF64 1**

[Anonymous]

Have Three for mobile and Home Broadband. 5G always in excess of 500mb here.

5G went down last week for around 36hrs. The website showed an issue (which was reassuring). Customer service not overly helpful (the usual 1hr on live chat asking the most basic of questions). Everyone in the local area was affected.

5G is now down again since last night. Speeds on 4G less than 1mb. Customer service useless - won't entertain my report because I raised an issue last week, which they feel, is resolved.

Everyone in the apartments when I live are affected. Can anyone here have some input to get this raised with engineers? Website currently shows no issues.

[flashforward]

So, around 20:00 this evening, 5G has reappeared across all devices in the local area. Speeds back to an average of 500mb and has been stable for around 45 minutes. Truly hoping the issue that Three states was fixed weeks ago is finally fixed after almost 6 weeks. Interestingly, the Vodafone Network checker seems to have been spot on monitoring the issue and showed a fault at the exact mast where I live - whilst Three denied all knowledge. I am guessing this is down to the merger/mast sharing in place.

[Big67]

 

So they Finally give me information into ehy the connection has been terrible. 

[flashforward]

Can't see the image. What have they said? I've had a response from Three's Executive team via the Ombudsman and declined their offer of compensation. Will see where that goes...

[Big67]

Same for me, awful connection in the area. Lucky to be able to take a phone call. The last 2 weeks three have told me to wait it will be resolved in 7 days and its still awful. We have 3 mobiles with 3 and broadband. 

[flashforward]

Three weeks of no 5G and 4G less than 1mb. I requested a Deadlock letter today and have now gone to the Ombudsman. Raise a complaint and do the same 🙂

[PeteG]

Hello there. 

It's disappointing to hear you're having issues. 

No one here can raise it with engineers, this space is for other Three users. To get it looked into, you can raise it with the Support Team. I have no idea why they wouldn't entertain the report if they feel the issue was resolved, as that would be the time where I'd imagine the team would be most likely to want to look into it. 

I'd recommend getting in touch with them again if the issue was resolved so that you can reopen it. The team can investigate further and explore the available options. 

Pete.

[Anonymous]

Day 6…

[Anonymous]

Day 5…

[Anonymous]

For anyone stumbling across this post, don't put yourself through the stress - trust me. 4th day with no 5G. 4G speeds constantly dropping to less than 1mb. Service is totally unable. Unable to work from home or do anything which requires internet - which is almost everything these days.

My concern now, is with Three/Vodafone's recent merger, this is the typical level of service that will become the norm.

Still getting inconsistent information from Three - advisers have admitted there's an issue but the website still states 'everything is fine. Three's handling of this has been disgusting - and the complete lack of support here just proves my point!