No data or mobile number swap

[Leewhite21]

Hey. 
just purchased a new contract, did the pac code for my old number to swap onto my new phone. Said it would be complete by the 2nd, still on my new Three number and iv got 0 data or signal. iv turned the phone on and off numerous times but still nothing. 

been with 3 for 2 days and it’s already garbage. 

[JonathanB]

Hi @Leewhite21,

Sorry to hear that there's been delays with your port in. You do need to activate the Three SIM one working day before the number will transfer, but this should happen automatically when you pop it into a phone or compatible device and switch it on.

If you're getting no signal I'd recommend to test the SIM in another device if possible. If the SIM doesn't seem to be activating in any device, please get in touch, or if you have a Three store nearby if you bring a photo ID there, they should be able to try swapping you to a replacement SIM.

Thanks,
Jonathan