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No network in hedge end Southampton

Husky
Fledgling

I'm a security guard on nights and have no network on my phone or broadband not getting a lot from Three douse anyone know what is going on please 

5 REPLIES 5
Lee8t1
Fledgling

Had tx message saying fixed….. no!!! 
No 5G and 4G is low and can not make phone calls 

iv gone from 600mbps to nothing 

 

this is terrible how can this happen 

Davetaz
Fledgling

There are currently cranes all over the mobile masts in hedge end. So hopefully soon. 

Lee8t1
Fledgling

Yes and have removed one tower

no no more 5G and 4G is a problem as well 

JonathanB
Community Moderator
Community Moderator

Hi @Husky,

We've noticed quite a few posts about this area recently so we've flagged up all the feedback. Unfortunately we've had some issues with a 3rd party supplier which had reduced our coverage and capacity in the area. We're working hard to get this resolved, so hopefully it won't be too much longer.

Thanks,
Jonathan



Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


Paddiewack
Key player

Your first port of call would be to put your postcode into the Three status page to check for any issues in your area. If you were getting a good service previously then that’s likely the cause of your trouble. In fact I’ve just checked the SO30 postcode and there does seem to be a tech issue in your area. Check with customer service tech support on 333 option 1 option 4 option 3.