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No network signal

Amyma
Regular

I’ve had no signal for 2 days when at home or my local area it seems as soon as I leave my estate it comes back in with 3 for my mobile and can’t make calls due to this and we’re with 3 5g broadband also and it keeps going off and really slow, is anyone else having issues as when I do the network check online it’s saying that there isn’t any problems in my area.

32 REPLIES 32
jr0
Involved

I guess you know better, and by the sounds of it you knew that the devices been restarted. I didn't know that on Friday and only seen Amymas Sunday response today 

There's only one reply that is not helping here and that is yours @Basherwalls 

Basherwalls
Active

It’s not you, it’s the frustration with Three as they suggest the same thing.

my post isn’t helpful but I provide the Mast ID 2143 for an engineer to test. If they go to Kingston park with a Three phone, they won’t get a signal.

maybe they need to reset the mast.

having no data is nearly acceptable but no phone connection means you have no way of being contacted in an emergency.

maybe turning off the 3G towers is a little premature 

jr0
Involved

I feel for you... and sounds you might have to talk with 3 support (which is, imo, a dreadfull experience...).
I had a peek at the network coverage page for the area you mentioned and of course it shows ok for 3G, 4G and 5G ...  if you are lucky to have a device that still supports 3G hold it for as long as you can and Three has 3G on. In my area they have switched of 3G and there a few black spots or areas with no coverage 🙄