No network signal

[Amyma]

I’ve had no signal for 2 days when at home or my local area it seems as soon as I leave my estate it comes back in with 3 for my mobile and can’t make calls due to this and we’re with 3 5g broadband also and it keeps going off and really slow, is anyone else having issues as when I do the network check online it’s saying that there isn’t any problems in my area.

[KellyR]

Hello Kate

Do we have any indication of how long this is going to take to be resolved?

Many people have now been without network coverage for a week with no updates or expectations of when we can expect to be back up and running.

Customer service has been no help, it’s the standard jargon of try turning the phone off and back on, do the latest updates, try SIM card in another phone and then lastly go in to the Apple Store to have the mobile checked! 

Surely after a week of reported issues Three must have some information they that they can share with customers? Given that many of us are also contracts that we can’t just walk away from without being penalised.
People appreciate that these things can happen from time to time but the ignorance and lack of updates is a really poor service on Threes behalf. 

We look forward to an update from you or the team at Three.

Thank you

[Rachel87]

Any update on this?

[Basherwalls]

Another day...

Now nearing a week of zero connection on Three at Kingston Park area = NE32XF postcode to be exact.

It's the whole of Kingston Park and nearby areas affected, but seems only on Three.

No Data and unforgivable that there's no phone connection for calls. What do we do in case of emergencies with elderly parents trying to contact us?

Drive out of Kingston Park and back to full 5G.

I used to get 350mb connection for last two years on 5g up until last Thursday and now nothing.

House hasn't moved, phone works everywhere else, so it's a mast or Three issue.

Service checker is a waste as its showing all is excellent, but I can assure you it's not.

Deadline has been set on my four accounts...

If I still have no connection on Friday, it's time to request Pac codes and leave Three.

Shame as I have been a customer since 2004 but I just cannot continue with their clear lack of interest in repairing or declaring there's an issue on their website.

No repair should take a week, unless the mast has snapped in high winds.

It's mast ID2143 but no one at three are bothered about the details when you ring them.

[PeteG]

Hi, Amyma. 

Welcome to the Three Community. 

That's not great to hear. It sounds like something must be going on locally if you have both your phone and broadband affected. I'm not sure why the Service Status page wouldn't show the details relating to the issue though. 

jr0 suggested restarting your devices if you hadn't already, can you confirm if that's something you've tried already? 

Pete. 

[Amyma]

Yes we have tried that starting the device multiple times we’re now on day 4 of no signal on our phones while at home we only get signal once we leave our estate and our broadband currently has a download speed of 7 when it actually comes on. I’ve rang 3 multiple times now and still no further forward we’ve never had any issues like this in the past 

[Dex101]

Having the exact same issue last 4 days as well, total network blackout in and around our house, leave my estate and comes back online. I'm in Newcastle upon Tyne. 

[Basherwalls]

Kingston Park or Great Park?

been down since Thursday at 12.30.

I have done the research for Three - it’s mast ID 2143 and it’s on the Airport Industrial Estate.

no one in Kingston Park, Fawdon or Great Park can get a connection, not even phone calls.

I have four SIM cards through three including home broadband and nothing has worked since Thursday.

phoned Three, Indian call centre and they just say, no issue, reset your phone.

funny I can drive a mile or so and be on 5G on the same device.

been with three for 25 years and no real issues until now, but seems no easy fix and Three are not bothered.

looks like I will have to leave.

[Dex101]

Bottom end of Kenton not to far from Tesco Bridge into Kingston Park. I can actually see the top of that mast from house. Same issue complete black out at my house with my mobile broadband, used it for about 6 years now with not really any issues, if it's not fixed within next couple of days I'm going to have to switch networks unfortunately. 

[Basherwalls]

Yep, still down.

resigned that this won’t be fixed until an engineer works on the mast and resets it, but as Three don’t see a fault, don’t expect anything soon

[Dex101]

Yeah I've canceled my three plan today and switched to another network. My family couldn't deal with no WiFi any longer. It's a shame because three offers a better deal, may come back in the future if it's fixed.