No network signal

[Amyma]

I’ve had no signal for 2 days when at home or my local area it seems as soon as I leave my estate it comes back in with 3 for my mobile and can’t make calls due to this and we’re with 3 5g broadband also and it keeps going off and really slow, is anyone else having issues as when I do the network check online it’s saying that there isn’t any problems in my area.

[moni]

I have very bad reception since 7th of November, I live across Newcastle Airport in Prestwick Terrace. We have a 5G broadband contract and we still have 1 year to go, the speed is really really bad and signal very poor and the 5G we had is gone. Is there a way to cancel without being made to pay the remaining year + penalties? 

[Tashalou]

It's now been like this in the Kingston park areas 2 weeks. I work there and as soon as im in the Kingston park area I can't use my data, take in calls or texts. It's worrying as my son was in a bus accident last week and I didn't know until I'd left work  if three don't sort it I'll be ending my contract for mine my husband and 2 sons phones and charging suppliers. 

[Amyma]

Still no service and been over a week and now they’re saying there is no issues in my area online again when yesterday it was saying they were fixing the issue clearly they have not fixed the issue. 
@KateS when will this issue be resolved as over a week is now ridiculous @Basherwalls  has clearly identified the mass with the issue and no one seems to be interested we are paying for a service that we are not getting I have 2 contracts with 3 I understand things happen but over a week to fix the issue makes me think they just aren’t bothered to even try and fix it.

[Basherwalls]

I have been on phone again to Three. The Tech team tried to ring me last night and couldn't get through, surprisingly enough...

After talking to them, still cannot give an update, the backend team are aware of the issue but still have no details, no updates other than they are aware.

Tried to explain the mast ID2143 is in fault and it's unacceptable that Three haven't leased space from a nearby alternative mast. If it was a known upgrade then the lack of messages to prepare the customer for lack of service is unacceptable.

In short, it's broken and they don't know for how long.

With the 3G turn off by the end of the year, all voice calls will be over Voip 4g, so if future issues - no Internet, means no calls.

Seems the 3g turnoff is very premature.

Wife and daughter now with o2, just waiting on Sim cards, I have not moved yet - luckily we are all out of contract. From now on the entire household should not be reliant on one network.

[Rachel87]

I’m on ID mobile which uses Three masts. No signal which starts at the end of Coach Lane, close to the Airport, covers the entirety of the Airport Industrial Estate and Kingston Park, even stretches to the A1. Absolutely fed up with it. Multiple devices on ID and Three, all facing the same issues, so I know it’s not a device problem. Are Three actually addressing this? Or just pretending that everything is fine?

[mercuteio]

Goodness me, I am so glad to find this thread! I've spent the last three days on wifi calls to 3 customer services, had my SIM card replaced and then been on to Apple's phone support and in-store support trying to work out if it was my device. When I went into the Apple Store I found myself saying "honestly, there hasn't been any signal for days" despite my phone appearing to have full 4G signal in the Metrocentre. I then tried to explain that it was 3 who suggested I get my device checked as their systems say that everything is working normally in the area. 

I can't believe that @Basherwalls has identified Mast ID 2143 specifically, and yet when I've called up to ask if there are any issues with the network they've said everything is fine! Wtaf?!

@Basherwalls how did you actually identify this as the problem? I don't know if I'd even know what a mast looks like, let alone be able to identify one which is defective and supplying our area!

@KateS are there any updates on this issue? Has Mast ID 2143 been confirmed as the cause of the problem, and is there a plan and timeframe for when this will be fixed? 

[Basherwalls]

I have an O2 phone for work and getting a 5G connection but nothing on four devices with Three.

Main issue, we rent and cannot have a land line so with three for 5G broadband with a sim router.

No data or cell service since last Thursday at 12-30pm

I know as my wife works from home so she tried to ring me when it went down.

So far, including this thread, I know about 10 people and about 15 devices, all with same issue affecting Kingston Park, Kenton, Fawdon and parts of Great Park but Three still say, no issues.

The stress of no Internet at home has made my life a joy, having a teenage daughter and wife who should work from home...

Seems a deadline has been set for tomorrow in my house, after 20 years with Three, going to have to request PAC codes and go to O2, they have a unlimited sim deal for £20 as a black Friday offer and I cannot continue in limbo.

I did a bit of research and found the mast ID2143 but Three are not interested at all for that info, the mast info shows a map when you click on it to show you what area it covers.

Three's status page, says no issues.i even had three try to phone me and then say they couldn't fully hear me as I had a bad signal...

Cell data from below link

https://www.cellmapper.net/map?MCC=234&MNC=20&type=LTE&latitude=55.013266292833634&longitude=-1.6765...

[jr0]

I think I found the mast on GMaps, and the O2 one too... if some how we could find a way to dispatch a Three engineer to kick the mast 😁.
Looking into Three's "Check coverage" page in that area, the 5G indoors area is not big, to not say very small

Even on your link, cellmapper, shows somes cells "last seen" in October 😁 someone must be having a big nap in the network operations center 

@Basherwallsif Three support can't reach you, they will close your problem, it has happened to me before (max. frustration). I also reckon that you are propably dealing with Three "first line support" they are simply following a script. Have you asked to talk with their manager or someone higher?
Before you leave check O2 roaming charges, cause if you have 20+ years with Three and you travel abroad (depending where to), roaming tariffs are not too bad...

[Basherwalls]

Got the Pac numbers today, Three tried everything to try and keep me.

They seemed not to grasp the lack of service...

Offered a better price on the deal I am on, I stressed that even £1 per month is paying for no service, so why pay?

Three said they could see the problem and it's being investigated and they can see an estimated completed date but they cannot tell me incase they don't make it...

So both wife and daughter are now signed up to O2. £20 unlimited everything and the free bolt on is the international add on Inc USA without a £6 per day charge.

Sounds like a great deal but still undecided on my own phone sim. Three lost two of my four accounts, maybe losing my contract over weekend and I will stay with my router sim.

Gotta keep options with different networks incase future issues.

At last, Three's Network status for the area now has an update. We are experiencing issues, please be patient