No signal

[Kerryol5800]

Hi I have moved address and have not been able to use my phones since moving in due to no signal. The new postcode is nn13 ***. My partner has contacted 3 who state there is a@problem here and he has been given £6 per month off of his bills due to the network issues. Please could the same be applied to my 2 accounts.

[JonathanB]

Hi @Kerryol5800,

I'm sorry to hear that the coverage is letting you down at your new address. I expect you would be eligible for the same offer if you're still tied into a contract term on those accounts. The amount of any discount or credits may vary depending on how much you pay per month.

We can't make changes to your Three account from the community, but I'll send you a private message directing you to more help.

To view your messages on the community, click on your avatar image in the top right of any community page, then "Messages".

JonathanB

[sc1999]

Call 333 and complain.