Network

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Network Outage 22/09/24

There appears to be an outage on the data network. 2 phones and a 5G router all useless at the moment. I’m talking to you from a GiffGaff hotspot 臘‍we are in Scotland in the Falkirk area, incase it’s a localised issue.

Reactivating my old phone number

Hi, I have am unable to access my personal accounts as my old phone number has been set up on there. I have set up 2FA on my accounts but as my mobile phone was stolen the only other way to gain access instead of the MA app is the old phone number. ...

Does my contract include free Roaming passes

Hi, I'm on the Adv Sim 100Gb Dat Unlimited, pay monthly. The contract started in July 2023 but have been a customer for years. Can anybody please confirm if I have the free daily Roaming passes as I can't seem to get a definite answer.It mentions val...