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Calling issue 23/01/2025 [UPDATED]

Hi everyone,UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently. Today, we also expect ...

DanniD by Community Support Team
  • 32661 Views
  • 975 replies
  • 2 likes

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 11940 Views
  • 20 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3931 Views
  • 2 replies
  • 3 likes

Upgrade

So frustrated and angry been with three for 15 years never had an issue with them till now. Upgraded by live chat signed all the contracts was accepted on credit check. Then had a call from three where I couldn’t answer as was driving tried calling t...

New to 3

I made the switch from EE to 3 in September 24.I don't understand what is going on here.Most days I have no signal from my home village.I never had any issues with EE.I am unable to take an audible phone call.Not at all happy. I only have a mobile no...

Ofcom Compliance. Signal Boosters. Help Needed Please

Not sure if anyone can help, I researched and called Ofcom for advice, I  found a company that sells Ofcom listed self install boosters, they say they work with all networks including Three. The best deal I could get was a £100 off this 5G booster fo...

CMCMANN by Fledgling
  • 313 Views
  • 1 replies
  • 0 likes

Roaming Calls Abroad with no data

Hello,I currently have a monthly contract with Three and am planning a three-month visit to Pakistan. I would like to keep my SIM card active during this period to receive calls and messages only but I do not need roaming data.Could anyone please adv...

Three Network getting worse

Is anybody else noticing a steady decline in the coverage and quality of calls and messaging?I am in an area (Street, Somerset) where there is supposedly good coverage. My calls don't go through or drop out.Messages take minutes to go through.I'm thi...

Roaming

How do I roam please

Waju by Fledgling
  • 214 Views
  • 1 replies
  • 0 likes

No network or signal in Spain

So I’m just back from Spain, and ran into an array of issues while there. I couldn’t receive or make calls, texts or didn’t have any data. I purchased two go roam passes to no avail. Checked roaming was active, checked I had a limit of more than £10 ...

johnm75 by Fledgling
  • 311 Views
  • 1 replies
  • 0 likes

Customer service

Dear customers care,my name is Kelvin Umeh. Please I want to terminate my contract and start as monthly subscription many thanks Kelvin Umeh 

Kelvin33 by Fledgling
  • 248 Views
  • 1 replies
  • 0 likes

Calls break up when saying numbers

Has anyone experienced call breaking uo when trying to say numbers or a post code? Callers can hear me speak but starts to break up as soon as I start to say numbers 

Lisa3 by Fledgling
  • 989 Views
  • 10 replies
  • 0 likes

No network signal

I’ve had no signal for 2 days when at home or my local area it seems as soon as I leave my estate it comes back in with 3 for my mobile and can’t make calls due to this and we’re with 3 5g broadband also and it keeps going off and really slow, is any...

Amyma by Regular
  • 4046 Views
  • 32 replies
  • 5 likes
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