Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.
We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...
Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...
The message to explain that I should see performance improvements in my area since Vodafone and 3 have merged. I have noticed a slight uptick in download speed but conversely my Upload speed has completely tanked to about 2 Mb. I use a 5G router(Alth...
I am currently having issues with my 5G broadband even though a speed test shows over 150mbps but I can’t even watch bbc iplayer due to buffering. The status shows as there is an issue in my area and it is being worked on. Is there a timescales on fi...
Is anyone else getting no to poor reception near b31 Birmingham? My phone and tv keep buffering in 2025 and they call this 5g !
I have been with three for about 10 years using PAYG, my family have also used them extensively. Since their merger with Vodafone, we all noticed that our call quality is absolutely terrible, you can barely have a call. The data is horrendously bad, ...
Tried to call a "missed call". Was informed by system "voice" that I didn't have enough credit to make said call and that I had to "top up". That's strange since I have an unused 40Gb Data Pack loaded, with unlimited calls and texts [within the month...
Hello everyone My sim plan will finish next month, and I want to keep my number and move to another provider.What should I do?I would appreciate if you help me out Thank you
Hello,I'm writing to request the correct proof of usage for a device I lost on May 4th, 2025.And your Team sent the wrong proof of usage, which has now caused my current, working device to be blocked. After waiting 10 days for a resolution, Your tea...
Extremely poor reception in the wa7 area. I have a business where my phone is needed. It either doesn’t connect or cuts out many times during my phone calls. This is effecting my business.
I'm not sure of the extent to the works that have been carried out since the takeover as regards to roaming onto each others' networks (a la T-Mobile/Orange in the early days), however, I have been noticing lately my phone is going to "emergency call...
I’ve switched to 3, bought a data bundle but still have no data.
