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Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 34399 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11951 Views
  • 2 replies
  • 4 likes

Best solution Some sites don't load and just freeze.

Some sites such as worldradiohistory.com won't load and just freeze, this is while using Three home 4g broadband. The site will load ok when using a VPN or on other networks (loads fine on my phone with Tesco Mobile 4g or 5g connection).

Npf by Fledgling
  • 898 Views
  • 5 replies
  • 0 likes

Best solution SIM cards

Are all the SIM cards being updated because of lack of signal

Annie28 by Fledgling
  • 687 Views
  • 2 replies
  • 0 likes

About proof of usage

I am writing to follow up on a request I made earlier via live chat regarding my mobile number x. I have been using this SIM for over a year and recently lost my mobile phone. I contacted your support team to obtain a proof of usage, which is require...

Best solution No Internet Again.

Since signing up with 3 in June this year, this is the second time I have had no Internet. No TV, no music etc. Despite assurances that the signal where I live is excellent. That is far from reality. I have  currently got one bar and at best it only ...

AndyL by Fledgling
  • 630 Views
  • 2 replies
  • 0 likes

Best solution No calls or out going calls

East London why is there no signal all calls going to voicemail and when calling it doesn’t even ring this is getting ridiculous. What are we actually paying for? I’m seeing all the post saying the same thing. This has been happening for a good coupl...

Best solution Problem with signal

I have always had a good signal and for the last 2 months when l am on a call l lose the signal and some days can’t get a signal at allhow can l check l have 4g

Best solution Go Roam

Hi,I am flying out to Bulgaria for 7 days on Saturday (PM) when do I actually buy the go roam pass, when i am there or now.....?And is this the correct one?7-day Go Roam Europe pass, Unlock your plan's data, minutes and texts while travelling across ...

pauleapo by Fledgling
  • 867 Views
  • 2 replies
  • 0 likes

Best solution Google Pixel, Take a Message

Has anyone with a Google Pixel managed to get the audio to play in Take a Message? For me the transcript is fine, but the play tab for the audio is greyed out, so I can read the messages but not hear them.

Anonymous by Not applicable
  • 3017 Views
  • 16 replies
  • 0 likes