Network

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Unable to use data while roaming

I was on the 30day data pack renew with 10gb unlimited mins and texts with the 5gb inc. since the new roaming rules started I have been unable to use any data while abroad. I am currently in the US and have had to resort to getting an E-Sim. I used t...

Best solution eSIM missing

I just bought a new Samsung Galaxy Watch 7 Utra AI and was meant to get an eSIM with it.Looking at the instructions online, I was meant to receive 2 emails. 1 with a QR code, 1 with activation code. I didn't receive any.Instead, they emailed me to "d...

Services not working

Hi, I was late paying my bill, services were suspended, Paid overdue amount at 6am this morning, my services (calls & internet) not working, I know it says up to 24hrs but it never takes that long. I rang three they say balance has been cleared no re...

Can't make or receive calls, but can text and use data

Hi, for the last couple of weeks I have been unable to make or receive phone calls. I can send and receive texts and use my mobile data, so I don't understand what the problem is. I have restarted my phone and removed/replaced the sim multiple times....

Help keeping number on new PAYM Handset deal

Hi, Yesterday I purchased a iPhone 16 Pro Max on a PAYM Handset deal with Three. I did this outside of my existing Three account (I have a rolling out-of-contract SIMO deal with Three). In hindsight, I should have just signed in and done it through m...

No Indoor Mobile Signal

Me and my wife just moved to Plymouth, into a 2 bed semi-detached at PL7, the house was old so we had the insulation redone but now the Three signal inside isn't working. I spoke to customer service at Three who told me I should have excellent covera...