Number not porting to three

[Maz1]

Since 15/6 when I sent a port request to transfer my number to three from lebara for my number to port. I’ve  been in touch with your support team every day and finally found out there’s an issue with the PAC not working being invalid. So I was asked to get a new pac that I submitted and there’s still a with issue trying to port which your team are looking into. Also when looking in my three account under RECENT ACTIVITY I noticed a number of order ids that have been cancelled? Does this mean my port requests are being cancelled or is this anything else as I’ve not made any orders?

 

 

[PeteG]

Hello there. 

It's unfortunate that the port in didn't happen as expected. Orders showing up within the App can sometimes happen. The support team will sometimes take actions on the account that will be listed as orders, or cancelled orders. No one in the community can access or see your account, but it sounds like you've done the right thing by raising it with the support team, and hopefully they'll have a solution to the issue soon.

Pete.