Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

SIM won’t work after I’ve been out of the UK for 6 months

I’ve been away for 6 month to Australia to work. I’ve come back to the UK and now my SIM won’t work at all and it won’t connect to a network. Please help!!

Data

I have purchased an add on for 50gb of data and the internet won’t work

Voice breaking up on calls!

I can’t have a conversation on the phone as I keep breaking up, ‘three’ shows no problems at my address!. Visited my local phone shop who told me there is a problem with three and people have been in to complain. I’ve checked OFCOM coverage checker a...

Why can’t I receive calls and texts on my three lin

Why can’t I receive calls and text on my three number

Data connection enquiry

I just downloaded the app and I don't have login details . How do I go about it ?

Spital Tongues Windmill Court

Anyone in this area having problems with their mobile data signal? Internet speed seems to go up and down. Is it because of my post code ?

Useless customer services need an email to register a complaint

Has anyone got an email address for complaints, as I need to have proof of a registered email being sent before I start an official complaint with ofcom?Feed up with the customer service giving incorrect numbers to sort out 3 pay issue, they caused b...

Emergency calls over Wi-Fi when roaming

I’m planning a trip to Italy. The place I’m looking to stay in has no phone reception but it does have Wi-Fi. If I ever needed to make a call to the emergency services, could I do this over Wi-Fi? I understand Three doesn’t support Wi-Fi calling abro...

Bad reception and no internet in NW10

HiIt has been 4 days now that I have got no internet in NW10. What is going on?Since saturday morning 29/4 all is see is generic "We are fixing and issue in your area" automatically updated every 15 minutes. How much longer is it going to take???

No signal despite coverage checker

Hi all. I wondered how I complain to 3 about misrepresentation on their coverage map. Does anyone know please? I've tried a couple of routes and nothing has come up. I live in PE28 and the coverage map says excellent 4G. However, I can barely use my ...