Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Can’t recieve text or calls

Just changed from EE to 3 biggest mistakes can’t receive calls or texts for 7 days! Get palmed off with 48 hours every time I contact! Up to my limit do I cancel and just leave?

Help!! No roaming in Greece

Please help! I’m stuck in Greece with no internet and can’t make calls. I’m from the UK and just can’t seem to get any answers or help when I call the 3 agents.I had a spending cap on my account which has now been removed. I have a pay monthly accoun...

Cannot receive calls

I joined 3 a couple of weeks ago and ported over my previous number, this has gone live today but i cannot receive calls. I can call out, email, text etc but no one can contact me by phone. I am a carer for my elderly parent and this is very wor...

Can’t receive calls and text messages

Hi,My husband switched from O2 to Three mobile a week ago, the problems start when Three transfer his old number. Now he can’t receive text messages and calls, but he can call, send messages and have internet.He is with android and was try to reset n...

Bad network

In my area I have suffering too much because of worse network even while doing my assignments network was worse so it’s a big problem here

Please can you send me details of how I can network my usb hard drive via your home broadband 5g rou

Please can you send me details of how I can network my usb hard drive via your home broadband 5g router

Not receiving international texts

Hello .For several days I do not receiving any SMS from abroad (Poland) I didn't have this problem before .I can call and send SMS to Poland but I do not receiving any SMS from them. It's not just one person ,but all my friends.

Tethering issues

I have been touring in Europe for the past 5 weeks an tethering my phone to obtain Internet on a tablet. Yesterday we moved into Germany and immediately had issues when trying to authorise the sign-in but received a page suggesting I was trying to ac...

Porting number gone wrong

Hello, porting my number hasn't completed correctly and so I am unable to receive phone calls on the new phone with the new SIM (the person calling gets told the number isn't recognised/registered). Can make calls and texts to other numbers using bot...

Accessing THREE_WIFI on London Underground on a different device

Hi, I am wondering if there is any way that I can access the THREE_WIFI on my MacBook? I understand that my phone authenticates using the SIM card, but the SSID shows up on my Mac. It asks for an account name and password. Would Three give us a usern...