on 09-05-2025 04:20 PM
Experiencing the same issue as others have reported -:unable to receive OTPs from anyone other than 3 having recently ported. Cannot make bank payments, log into several accounts, or reverify my WhatsApp. So incredibly frustrating to see this known issue and it cannot be addressed for at least 72 hours meanwhile the clock is running down for me to return the handset and cancel in cooling off period. All the while I'm unable to use my banking and other critical apps. Really regret moving from 02. Tried everything!
Solved! Go to Solution.
15-05-2025 12:55 PM - edited 15-05-2025 12:56 PM
Hi @mrscee168,
Believe it or not porting seemed to be a total coincidence, which was very surprising considering it was mentioned by every single person posting about this, especially considering almost all of you came from 02.
Sorry I don't know the precise details, but it looks like a number of different organisations' automated messages were failing to deliver, and the community feedback has helped correlate what the problem was so the engineers could fix it.
I'm very glad to hear confirmation from both sides that the issue seems to be fixed though. We'll mark this as resolved, but if anyone is still noticing any issues please let us know.
Thanks,
Jonathan
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on 09-05-2025 11:22 PM
Hmm sounds like there are a few of us with this issue is there a moderator that can help? They now closed my query saying it has been resolved when clearly it hasn't. Also not confident they will fix it when they insist everything I'd fine.
on 09-05-2025 05:32 PM
I'm having exactly the same issue, number was ported from O2 on Tuesday and also not able to receive OTPs other than from three
on 09-05-2025 05:48 PM
Omg it is SO bad. So they ' investigated' and found all supposedly fine with the porting and just ' closed' my query without any explanation. The customer service is horrific. I will send the phone back but will now end up without whatsapp my primary messaging app for several days as I can't reregister it on my old phone. Have you got anywhere with them??? Sounds like it's a known issue.
on 09-05-2025 05:57 PM
So far I've only been on live chat with them, was transferred about a bit and told everything was OK. Eventually was told they apparently have raised a case and should hear back within 7 days
on 09-05-2025 06:09 PM
Ah ok. Well for me they raised a case and closed it within a few hours as apparently everything is fine. Going to cancel the contract in the cooling off period as it has been really challenging so far and can't risk it not getting sorted.
on 09-05-2025 06:44 PM
Hi again
if @MattJ is also having problems with O2 it is sounding that the problem could have been between O2 and Three.
None of you will get you problem fixed over the weekend. Just in case the problem had been resolved and you are not aware please enable airplane mode and then disable it a moment later.
@mrscee168if you have a device contract and you are in the cool off period, but the service is not the expected because the of the porting issues, imo you should be allowed to extend the cool of period. Maybe check T&Cs.
on 09-05-2025 07:08 PM
Thank you! Good thought will check.
