05-20-2024 01:30 PM - edited 05-22-2024 02:08 PM
Update 22/05/2024
Hi everyone,
We're sorry for any disruption and inconvenience this issue has been causing over the past few days. Our team have been working hard on this, and the underlying issue should now be resolved.
For anyone who has been charged from top up credit when they had a pack or add on which would have otherwise covered the usage, the credit used should be restored automatically.
If you're still experiencing any difficulties using your service, please test if rebooting your phone restores normal services.
If the issues are still persisting, please let us know what you're experiencing in the replies, For example whether there's an issue with calls, texts, and/or data, and any error messages that you're seeing.
Hi everyone,
We've been receiving reports of some PAYG customers being unable to make calls or send texts since yesterday. We're working to resolve this as soon as possible, and will provide updates on this thread. We'll move all related posts to this thread in order to keep things tidy, and so everyone can easily find any updates. Please refrain from creating multiple threads about this issue in the meantime.
Thanks,
Jonathan
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on 05-19-2024 09:41 PM
I am the same can't make a call or send a text message ....I have the 15gb package which allows me to have unlimited calls and text ....there must be a problem
on 05-19-2024 09:42 PM
Yeah there’s got to be. So frustrating isn’t it!
on 05-19-2024 09:44 PM
Yeah just a bit .....I'm sure three will get it sorted by tomorrow
on 05-19-2024 09:30 PM
Your pic just shows up as a yellow triangle but I’m guessing there is an issue affecting payg customers because I’ve seen a few posts like yours this evening and I’m sorry not to be more of a help to you. You’ll obviously need to contact customer service tomorrow if it’s not resolved.
Good luck.
on 05-19-2024 09:29 PM
I have exactly the same problem!
on 05-20-2024 12:53 PM
me too
on 05-19-2024 09:26 PM
I have a data pack with unlimited calls and messages. Today I cannot make phone calls. It’s telling me I don’t have any credit. This is a rolling monthly £10 a month package. The money has gone and it’s not due again until June. Any ideas why it’s suddenly not allowing me to make my included calls?
I did top up £5 to see if that worked and it did but it’s now charging me 35p a minute per call and still not using my package.
on 05-20-2024 12:20 PM
Live chat yesterday to advise of same issue, was told there was an issue affecting some (not all) payg customers, unable to make calls as not enough credit !, was told I would receive text when issue sorted, still waiting. Btw we have 4 payg sims in house and 3 aren’t working🤬🤬🤬🤬
on 05-20-2024 11:35 AM
Hi, this problem is only affecting payg customers. I spoke to 3 yesterday and they said they are working on it. You should get a text when it is sorted but couldn't give me any time scale
on 05-20-2024 11:03 AM
No email for me, just no voice minutes..
