Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

JonathanB by Community Moderator
  • 5642 Views
  • 9 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3351 Views
  • 2 replies
  • 3 likes

Emails

Hi. Can anyone please explain this and possibly provide a solution. I am currently using o2 for my phone contract and a 3 5g router for my WiFi provider. While using WiFi in my house my emails will not come through. However if I turn WiFi off on phon...

Data and bill

Hi sir I need to confirm when will my data due and bill due thank youregards

Best solution TFL WiFi on new device

Hi all,I have been happily using the Three Wifi on TFL services for a numbers of years, but recently changed phone from a OnePlus 7 (Android 11) to a OnePlus 11 (Android 13). I've followed the instructions for connecting at Free Wifi on London Underg...

wincelow by Regular
  • 8321 Views
  • 16 replies
  • 2 likes

My phone has randomly changed number

I bought my phone (Samsung Galaxy S22) in December of last year so have had it for a good few months with no issues. Last night I text a friend and it went through to her on a number she didn't recognise. I then checked on my contacts app and there a...

renfin96 by Fledgling
  • 3568 Views
  • 1 replies
  • 0 likes

Sudden Drop in 5G signal and performance

Cross post from broadband forum as affecting all my devices.Hi all,Looking for some advice. I have a ZTE home router and a few 5G enabled mobiles. Recently, the performance on all of them has fallen. Typically I used to get over 300/25 via my home ro...

Network issues in north Telford

There are persistent (2 years+) issues with the network in north Telford that still haven't been resolved.Coverage is fine in terms of signal strength - strong signal in most places with some low signal strength areas thanks to the geography. However...

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Rubbish 4g signal

Please could someone help. In January I was told that the 3 signal was good in my area of North Norfolk. I need broadband in my static caravan where I spend most of my time so I opened a Home Broadband account but the signal was rubbish so I complain...

Don23255 by Fledgling
  • 3937 Views
  • 6 replies
  • 0 likes

5G Home broadband Speeds Question

Hi there, I was just wondering if anyone else experiences the same issue as me. I've had 5G broadband for a couple of weeks now the speeds seem to be quite impressive averaging around 700-900mbps download speed, I am lucky enough to be located next t...

Network Issue

I ordered 3 NR5103E router as I'd noticed on my other router that I was getting a really good connection with Three. It worked well for two days then there was a network issue. Why can't Three give an indication as to when it will be fixed?

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