Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 6659 Views
  • 11 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3475 Views
  • 2 replies
  • 3 likes

Why are 5g download speeds so slow?

I recently moved to 3 and am using a Samsung Galaxy 23 Ultra 5G, but ever since I have noticed that whenever the data connection switches to 5G the download speeds are atrocious. I never get more than 5mbps, with an average of about 2mbps. Upload It'...

d_elle by Fledgling
  • 6037 Views
  • 6 replies
  • 0 likes

5g mtu issue xbox pc phone

So I've just recently started having issues with connecting amy of my devices pc, xbox, phone to anything that is xbox related like connecting to a party or playing games. If I join. A party it says connecting then disconnects and give me an error co...

No coverage in US

Currently in San Francisco landed 2 hours ago, i don’t have any network coverage with my Go Roam plan. Was in USA 4 weeks ago was working fine. I have turned on and off several times

Icky by Fledgling
  • 1218 Views
  • 2 replies
  • 0 likes

Validity

Hi, May I know when this SIM card with number 07********* started to use and how much data left on this card ?

Roaming not working

Good Afternoon,been having issues with my roaming, last month I was in Poland it work just fine I am in holiday in France and I can see is connecting to the roaming shows 4G but I cannot connect to the server. I ready restart the phone 6 time, i read...

YP19 by Fledgling
  • 36113 Views
  • 16 replies
  • 1 likes

I’m 33

Already IP, £35 for the month

Mhammed by Fledgling
  • 869 Views
  • 1 replies
  • 0 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3475 Views
  • 2 replies
  • 3 likes

Network issues for over 1 week in Darlington

There's been very little coverage and slow speeds in Darlington town centre for almost a week now. What is going on?. There's no service coming from the mast atop Northgate house, instead I'm relying on sub 1mbit band 20 from distant masts like the o...

Al3 by Fledgling
  • 2618 Views
  • 7 replies
  • 0 likes
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