Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Best solution Change to E-sim

Hi, I wanted to change my pay monthly contract physical sim to an e-sim. Please advise on how I can do this.

Getting peed off

(Mind my language) I'm now really getting pissed off with Three they can't even king fix a king mast in king 4 months its really annoying that one I'm getting like 350 down then it drops to 0.8

5G appearing and disappearing

I live in an area with no 5G coverage (at least, not from Three).Recently on visiting the next town, which also has no 5G, I got a good 5G signal. However, later in the day, in the same place, it reverted to 4G.This has happened twice now.Is this som...

Can’t receive calls since pac

Hi I was given the date 23rd of June for my number to be transferred to three from Vodafone the 23rd came and nothing I couldn’t receive call or text to the number I wanted to bring to three today is 11pm Monday 25th June and I still can’t receive ca...

While in a call I randomly got, within 10 mins, “number is not recognised”

Hey,Nothing serious but just wondering why this happened? I am currently abroad and decided to ring a family member on their birthday. At around 10 mins into the call it cuts and the AI voice says “number is not recognised”. I hang up and re-call and...

Restricted services

My services were cut off due to late payment of my bill. I have now payed it but my services are still restricted. I usually get a text to say either my services will be on within 2 hours or that they are in and to restart my phone. I have also rang ...

Porting number, not resolved for 14 days.

I transferred from giffgaff over 14 days ago. I am still unable to receive calls or texts through three. Spoken to customer services at leat 5 times and always told it will take another 48 hours. Not good enough

Best solution Pay as you go roaming

Hi, Just activated my £10 prepaid 'pay as you go' sim here in the UK which is intended for use on my holiday in the USA starting Monday. I have no information regarding it's use other than switching on roaming. In addition to the data, it says unlim...

Phone not working in greece

Hi all my daughter is in Kos and she has no service at all only can connect to WiFi she has look on 3 app and says she has roaming on her plan and it is turned on. Also she has tried to select a Manuel network over there in her settings and still not...

New system not working

I applied for an up garade3 month ago. They are taking the direct debit for the previous account and the new one, but have not got the upgrade, after numerous phone calls and visits to a store got nowhere