Network – Get support for network related queries

Calling issue 23/01/2025 [UPDATED]

Hi everyone,UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently. Today, we also expect ...

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Bogus call on a hacked number

Hello, today I had a call from a woman who said her mother had received a call from my number wanting her to make a payment to a PayPal account. It seems as though my number has been hacked/cloned to make this bogus call.

Problems using hotspot in Spain

Hi, we are in Spain. Both my wife and I are trying to use our Android mobile phones as hotspots for our children and for work. We have done this in Greece and France for many years with no problems at all. Our signal here is great on our phones with ...

Anyone have problem signing into three rewards app

I can access the three app but cannot get into the rewards app. When I request a one time code to reset my password no code comes through??

Best solution How can I use my phone in out of uk

How can I use my phone in out of uk

Porting issue from O2 to 3

Hi, help needed please. My mother in law has ported her number across from O2 virgin to 3. Can make outbound but cannot receive. Tried contacting 3 who stated to put phone into flight mode, leave like this for 30 mins and it will work. Its not worked...

Best solution not able to receive messages or calls after switching networks

i switched from 02 to three today and i cant receive messages or calls, ive tried the online support but nothing could be done about it.

80% and 100% roaming text incorrect?? Love chat less than useless!

I arrived in Spain yesterday, an hour later I received a message saying I had used 80% of my 12g allowance! Almost 10gb in an hour is very very impressive network speed! (/s)then today after being here a day my partner received the 80% message, 20 mi...

Best solution Cellular Data doesn't work on certain apps / gaming apps

I'm having an issue where my mobile data doesn't work on certain apps / gaming apps.My phone isn't used for many other reasons than gaming apps - I either have an incredibly unstable connection (although the connection is 3 bars or 4 bars 5G and 4G) ...

No data connection since returning from EU

Hi - Just returned from Greece to UK and can't get a working data connection on my iPhone.Tried rebootig phone , resetting 3 network settings , switching off data / airplane model but nothing works.Strangely iMessage functions but nothing else !Any i...

SIM

Good morning , I made a SIM plan on the 31st of May , since then I have had no more peace , every 15 days you are discounting the invoice with absurd amounts that I did not contract , I want my refund and that they fix this or urgently cancel