PAYG calling, texting, and allowance issues

[JonathanB]

Update 22/05/2024

Hi everyone,

We're sorry for any disruption and inconvenience this issue has been causing over the past few days. Our team have been working hard on this, and the underlying issue should now be resolved.

For anyone who has been charged from top up credit when they had a pack or add on which would have otherwise covered the usage, the credit used should be restored automatically.

If you're still experiencing any difficulties using your service, please test if rebooting your phone restores normal services.

If the issues are still persisting, please let us know what you're experiencing in the replies, For example whether there's an issue with calls, texts, and/or data, and any error messages that you're seeing.

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Hi everyone,

We've been receiving reports of some PAYG customers being unable to make calls or send texts since yesterday. We're working to resolve this as soon as possible, and will provide updates on this thread. We'll move all related posts to this thread in order to keep things tidy, and so everyone can easily find any updates. Please refrain from creating multiple threads about this issue in the meantime. 

Thanks,
Jonathan

[Anonymous]

As an iPhone user myself I can absolutely confirm that your phone is 4 + 5g compatible. And as a fellow customer I’m sorry for the tech issues you’re experiencing and hope they’re sorted soon. I don’t think they’re related to the decommissioning of 3G!

[domfay]

Same here. Don't think it's 3g phase out related as my inclusive minutes allowance (unlimited) is showing as zero in the app.  Hopefully someone will sort it soon. Irritating.  WhatsApp calls should work as a stop gap (but obviously that's a limited help). I chose 3 for international and WiFi calling, but it's easily the least reliable network I've been with. 

[Weeaud]

Im also in the same boat cant make calls either. 

[Wowwow]

Hi all, I've a Samsung A22 5g, had it over 2 years, but today I cannot send messages via sms, I was messaging someone earlier today and it was fine. I went to reply and it failed with ' cannot send messages on 3 - error 0.'  I've not changed anything settings wise so cannot understand why I'm getting such error and I can't even message myself without the same error happening, but I can receive messages, the numbers I'm sending to are all mobile numbers,so I can't understand why it's happening,  could anyone advise what could be wrong.

Many thanks 

[KiwiPotato]

Hi I'm having the same issue since this morning. Have you had any luck with anyone from three resolving it?

[Doedoe87]

I'm having the exact same issue. Have you managed to resolve it? 

[Midgetgirl25]

I have not been able  to text or make calls since this afternoon.. this is a nightmare but the data is still working.. I’ve got the unlimited pack this is annoying when is this problem going to be solved 

[Elly]

Hi, can anyone shed some light on what is going on with three? It took nearly an hour today to get someone to chat with me, no voice calls, all credit taken , but no services!!! This has to be one of the worst networks I have ever been on. Was told it would all be solved after a couple of hours, but still nothing, waited all day, still not fixed. Not being able to speak with a human being at customer service is driving me insane! NOT HAPPY 

[Rxhat5tb]

 There has beeen a system update and customers can’t make calls bc of a issue so they are not fixing it no time given 

[Weeaud]

Hi to anyone having problems on Pay as you go and cant make or calls or send texts. I have just been onto technical support. They are aware of issues for pay as you go customers and are working to get this back up and running as soon as possible.. hope this helps people out. You can also maybe go onto live chat so that your own number is logged with them ..