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05-20-2024 01:30 PM - edited 05-22-2024 02:08 PM
Update 22/05/2024
Hi everyone,
We're sorry for any disruption and inconvenience this issue has been causing over the past few days. Our team have been working hard on this, and the underlying issue should now be resolved.
For anyone who has been charged from top up credit when they had a pack or add on which would have otherwise covered the usage, the credit used should be restored automatically.
If you're still experiencing any difficulties using your service, please test if rebooting your phone restores normal services.
If the issues are still persisting, please let us know what you're experiencing in the replies, For example whether there's an issue with calls, texts, and/or data, and any error messages that you're seeing.
Hi everyone,
We've been receiving reports of some PAYG customers being unable to make calls or send texts since yesterday. We're working to resolve this as soon as possible, and will provide updates on this thread. We'll move all related posts to this thread in order to keep things tidy, and so everyone can easily find any updates. Please refrain from creating multiple threads about this issue in the meantime.
Thanks,
Jonathan
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on 05-20-2024 12:12 PM
Has anyone who was without calling out on pay as you go plans still having problems making calls. I have unlimited calls and texts and still cant make calls.. Also on the app cant access my account eithier.
on 05-20-2024 12:26 PM
I still can`t call out.
App says I`m out of balance
on 05-20-2024 01:19 PM
There has beeen a system update and customers can’t make calls bc of a issue so they are not fixing it no time given
on 05-20-2024 12:35 PM
I have the same problem. I'm on. £15 per month pay as you go unlimited data and unlimited voice. The app says I have no voice calls remaining and that I ran out of call service Jan 2022!
on 05-20-2024 11:19 AM
Tried calling doctors this morning only to be told my balance is too low! Topped up on 9th with 10gb data pack, was texting earlier but now saying error 0
on 05-20-2024 12:07 PM
Hey Loweys1904.
This has been going since yesterday afternoon.
They know about it and are trying to fix it.
I hope this helps.
on 05-20-2024 11:51 AM
Me too...mine doesn't renew until 28th...
on 05-20-2024 11:41 AM
Contact 3's CHAT page.
on 05-20-2024 11:54 AM
It cuts you off saying no operators available!!
on 05-20-2024 11:10 AM
I'm having a problem sending texts to everyone it keeps saying "could not send" i have checked my settings and everything is still the same, tried turning it off and back on this started yesterday