Did you manage to get help with this? The accessibility team that @sc1999 linked to below should be able to sort things out, but please let me know if you're still running into any difficulties..
JonathanB
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Hi Tammy, I had a quick search of the 3 website and they do not make it easy for you to get in touch. This link Accessibility webchat - Support - Three is for their accessibility team who, one hopes, can either sort your problem or point you in th right direction. I am not sure when they open but would not be surprised if it's as late as 9.30 so good job it's not an emergency.
