Hey Morbeous,
Welcome to the Three Community. That's really disappointing to hear that the signal is letting you down at home, when it works so well everywhere else you've been.
Unfortunately there's no absolute standard timeframe on engineering works, some issues require just a couple of hours, and others can stretch into days or in more unusual situations weeks, depending on the circumstances.
Usually in my experience, a longer term outage probably means there's some dependency on a 3rd party before we can proceed. This could be waiting for permission from a landowner, or local authority, or they're only granting us access at limited times. There could also be concerns with making sure work conditions are safe, for example we may need a utility company to isolate and cut power around the mast whilst we work, so this can also limit the time available to work on the issue.
We can't usually share much info about specific cases I'm afraid, but I'm sure if you contact the PAYG team they'll give you an estimated fix date, as long as we have one to share. (Look for the "chat now" button when you load the above link).
I hope you see some improvements to your local signal soon. 🙂
JonathanB
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