Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Three visual voicemails still not working

I moved all our 10 company lines from O2 to 3Gbut after sometime noticed the visual voicemail it’s not working,, I contacted customer services many time and been on the phone for very long to get this resolved, new SIM card sent out but still no luck...

Port number number to three

Recently I have applied online for port request and it gone smoothly, even I got massage from three that says it will be transferred today, but when I noticed my current sim network is disconnected, I checked new three sim but it didn't transferred, ...

Data usage way too high

I am a really low data user as I spend most of my time on wifi, its normally no more that 300mb a month and has been at that level for 5 years with Sky (primary sim) and Labara (second sim).I bought a Three 24gb24mth data sim to replace the Labara si...

Best solution HELP! Driving me nuts!

Hi. This issue is driving me nuts!! My Internet works fine. My local LAN is the issue. On my laptop, wirelessly, I try to connect to my NAS but sometimes it connects and other times it times out. On wired connection to router, all is fine. so wireles...

Update status please

I arrived in USA on Saturday 5 October 2024 to discover data roaming is not working for my device (partner has same phone and plan but all good). Went through a series of checks and attempts to fix but nothing has worked. The issue has been escalated...

Unable to use data while roaming

I was on the 30day data pack renew with 10gb unlimited mins and texts with the 5gb inc. since the new roaming rules started I have been unable to use any data while abroad. I am currently in the US and have had to resort to getting an E-Sim. I used t...

Best solution eSIM missing

I just bought a new Samsung Galaxy Watch 7 Utra AI and was meant to get an eSIM with it.Looking at the instructions online, I was meant to receive 2 emails. 1 with a QR code, 1 with activation code. I didn't receive any.Instead, they emailed me to "d...

Services not working

Hi, I was late paying my bill, services were suspended, Paid overdue amount at 6am this morning, my services (calls & internet) not working, I know it says up to 24hrs but it never takes that long. I rang three they say balance has been cleared no re...

Can't make or receive calls, but can text and use data

Hi, for the last couple of weeks I have been unable to make or receive phone calls. I can send and receive texts and use my mobile data, so I don't understand what the problem is. I have restarted my phone and removed/replaced the sim multiple times....

Help keeping number on new PAYM Handset deal

Hi, Yesterday I purchased a iPhone 16 Pro Max on a PAYM Handset deal with Three. I did this outside of my existing Three account (I have a rolling out-of-contract SIMO deal with Three). In hindsight, I should have just signed in and done it through m...