Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Best solution Using addon but not coming off credit balance first.

Hi all, I have got a addon activated but it’s now using this addon and I still have credit balance of nearly ten pounds.The balance should reduce first but data is coming off my addon allowance. Is this right or should I contact 3. Ta

Extremely slow 4/5g phone data

Anyone know why threes 4&5G network is super slow? Im paying alot for unlimited data and I can't even seem to watch a 30 second clip without it constantly buffering it's getting that annoying I'm wanting to cancel out my contract and go with someone ...

Can't make calls

I struggle to make basic phone calls. Often when I am at home. Calls either cut out completely, person on the other end can't hear me, or the call can't even go through (just hangs up).Wi-Fi calling doesn't work. I believe this is something to do wit...

Need new sim card

Hello can I get new sim please my one is damaged. Thanks

Unusable Mobile & Broadband!

This is FYI, so informed decisions can be made.It isn't the first time I've posted about this, but nothing has changed, in fact things seem to have gotten worse. I've ran upload / download speed tests and they both come back as VERY low. (.... before...

Documents

I need some documents like proof of purchase and proof of barring from three

Intermittent problems making or receiving calls

Hello I updated my phone to the iphone 16 pro just over a month ago and have been having problems making and receiving calls this last week but only on the occasion.Most of the time my calls will go through with no issues and then occasionally I will...

Network down

Hi, looks like the network is currently down, post code ln13. Any information available?

Mitigate Network Congestion

Hi,I've been thinking about ways to reduce the impact caused by network congestion. Are there any settings customers can change to improve the service and reduce the probability of congestion?Thanks.

Data roaming not working

I bought a 3 day go roam extra pass for my trip to Morocco yesterday, but it’s still not turned on !! I’ve not recieved any text message, but money left my account. The bot isn’t helping either. Does anyone know if I have to activate it and how?? It’...