Network

How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Unable to make or receive calls.

As it seems with many others I am unable to make or receive calls since the 3G switch off despite my phone, a Motorola Moto E5 Play, being compatible according to the Three website. I have checked all the network settings & 4G settings are all correc...

Cannot make or receive calls on 4G..

I have an iPhone, and for some reason.. the last few days I have not been able to make or receive calls on 4G, even tho I have all bars and WiFi etc. If I switch my phone over to 3G I can make and receive calls, but there’s no bars?! What on earth is...

Network problems

Hi, I live in Norwich and have been finding it difficult to make calls or even data connectivity. Immediately I step out of anywhere with WiFi, I'm not able to make calls or even browse on my phone.My driving app now uses offline app. I can't drive t...

What is going on with the network???? I can’t even use the chat as it offers no box to write in.

My phone is not receiving calls or enabling me to make calls using the network.

Calls not connecting

Unable to receive

No calls going through or coming through !!

Hi its 07*********

I would like to keep my number and go to pay as you go at end of my contract

Receiving texts and calls in Australia without Roaming Charges

Hi, I have a pay monthly SIM and I am moving back to Australia for 2 years. I need my UK number for 2FA and to receive any calls. I don't need data. I am trying to understand how to have the SIM connected to AUS networks without triggering daily roam...

Can’t call or use data in the house

I’ve been a loyal customer to three network for the past 18 years and to now only use data and make calls when I’m far away from my house is not good at all, In the house there is totally no signal at all to make calls or go online. This only started...

5G Standalone

I wonder when we are getting 5G Standalone on Three.?As Three are the fastest 5G network, and 5G Standalone will make the 5G even faster!