Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 14984 Views
  • 22 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 5431 Views
  • 2 replies
  • 3 likes

Can’t make calls

Still can’t make or receive calls been going on for days now what is going on ! 

Emails

Why cant I send emails when only on 3 network. Works fine when at home using WiFi feom virgin. Find it a nuisance as I travel away from home quite a lot. I recievebemails ok 

Mobile data signal dropping out

For the past week my mobile data has been regularly dropping signal, one day I could even receive text messages. I’ve tried everything that was advised, restarting my phone, checking for upgrades, switching airplane mode on and off and resetting my a...

Elp by Fledgling
  • 233 Views
  • 1 replies
  • 0 likes

Poor network

I have been having issues over 2 years now in my area 

PS Portal Connection Problem

Hello All, I am having some trouble connecting to my PS5 via my Playstation Portal. I can use the iPhone Remote Play app on the Three network, so I think I have solved NAT issues and APN issues. However, it breaks when I use my phoone as a hotspot, o...

Network

Phone now saying no service 

Donnap1 by Fledgling
  • 177 Views
  • 1 replies
  • 0 likes

3 network down

Thank you 3 for costing me business yesterday, i'm a sole trader (Courier) from approximately lunch time onwards i was unable to take work due to me not being able to either receive or make calls that resulted in customers not being able to book me f...

Vinnie13 by Fledgling
  • 378 Views
  • 2 replies
  • 0 likes

Phantom Three voicemail greeting wipe / deletion

Don't know if other people are experiencing this but my personal greeting on Three Voicemail is wiped and reset to the default one every month or so. Again and again and again. People in Smarty have reported this too (uses Three network) but apparent...

Emergency alert 2025

I didn’t receive the emergency weather warning alert today. ( didn’t receive any in the past either)settings all correct on iPhone.everyone else in house received but they are with other networks thought this had been sorted

Jainemac by Fledgling
  • 244 Views
  • 2 replies
  • 0 likes