Poor Performance from Eero Hub

[LJMarsden]

Using the Hub has been a terrible experience this far and I'm looking for solutions. 

Without the Hub and running a ethernet direct from the 5G receiver performance is more than acceptable. 

With the ethernet running from the hub I am getting on average a ping of 140ms and a shocking download speed of sub 50. But I require the hub for wireless connectivity as well as direct connection for my workstation. 

What can be done before I take my consideration of cancellation any further.

[PeteG]

Hello there. 

Is it the outdoor hub you are using? With wired connection to a wireless router inside? Or is it the Indoor Hub, wired to another wireless router? You can try different placements of the outdoor hub on the house to see if one side of the building works better than the other. Or if it's inside, placement near windows and on upper floors of the house typically help with the connection strength. 

You can check the service status page as well, as there could be something going on locally that's causing slower than expected speeds. If that doesn't have any info, it would be best to report the problem to the Broadband Support Team.

Pete.

[LJMarsden]

Its an outdoor hub. I can't access the admin page either to check DNS. 

[MichaelP]

Hello @LJMarsden,

Have you still been experiencing a deterioration in speeds over the past month?

If so, did you get a chance to chat with the Home Broadband team for the tech colleagues to complete some checks on your hub with you?

Thanks,
Michael