Poor coonection during landline calls

[Danno]

I have been having issues with calling landlines. I can usually hear the person on the other end but they can't hear me. This issue is only a calls to landlines problem as calling mobiles is always fine. 

This was happening on my previous sim and phone and I expected an upgrade to resolve the issue with a new sim card and new number, unfortunately the problem still occurs. 

I've called Three and they're unsure of the issue. 

[epc1]

Yes, same problem here. Three support was very unhelpful and kept insisting that I contact the manufacturer of my phone (Samsung S23) for support.

This is very likely a problem with Three which is related to how calls are routed from their mobile network to landlines. After it being almost impossible to speak to a landline number from my phone on Three, I borrowed another phone with a Vodafone SIM card and called the same number, and I had no problems. Also, I've called landlines from abroad using my phone while roaming on a foreign network, and I had no problems.

Calls to mobile numbers are unaffected.

Three needs to solve this problem on their network, although I doubt it will be solved until after the merge with Vodafone.

[Maxine]

Hey,

We've sent you a PM about this. 

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Maxine

[Tracy444]

Maxine,  what about everyone else that has this problem? Nearly 2 years I've been unable to call landlines, cannot wait to leave three next month and join a company that I will get what I pay for. 

[Maxine]

Hey @Tracy444,

It looks like Kate messaged you to get in touch with our agents about this. Did you manage to do this?

Maxine

[Tracy444 · Accepted solution]

Hi Maxine,  

No I've not been back onto the agents, I've been in touch with agents and the store numerous times and they all went through the same checks,  WiFi calling, change sim card, try different phone, etc etc,  all to no avail,  they all said they had no other complaints about it and it was just me,  then the last one quite a few months ago said three was doing work in the area and refunded me a month's payment saying would be fixed soon.  Nobody at three is acknowledging a problem, but, if you go to this forum and other forums, it's people all over the country and with different handsets, all the same, landlines only cannot make calls.

I just cannot wait for another couple of weeks when I can change to another provider who supports calling to landlines. 

But thank you for your response 

[PeteG]

Hello. 

It's understandably frustrating, and I'm unsure what would be causing that to happen. Ultimately the Support Team are there to try and resolve these kinds of issues, it's a shame there hasn't been success in that. 

It doesn't seem like a wide spread issue though. While there's some people on this forum having an issue, it doesn't seem like the exact same issue for each one, so there's no way of know what is causing each issue. Taking into account that there are 10 million users out there in the UK using their phones to call all sorts of numbers, including land lines, this issue seems fairly isolated. 

The team will still do their best to resolve it for you of course, and all I can recommend is that you keep in touch with the team to try and get it resolved during the weeks you have left with Three.

Pete.

[Tracy444]

Hi Pete,

This is just one thread on this forum, there are other threads with the same issue just called something different. "Unable to call landlines", "poor connection during landlines calls",  "calls has poor quality to lanline"  that's just a few on this forum,  on BT forum there are a couple saying three cannot make calls to landlines thinking its a BT error.  There is also Samsung and iPhone forums with threads for the same issues. So all over the UK.

This is exactly the problem, three say no issues and just log people's complaints as network or sim issues, so 2 years now ive not been able to call landlines, or at least I can, but people struggle to hear me.

[PeteG]

I seen a couple mentioning the same as well, perhaps the same ones you did. Taking those into account though, it's still a very very small fraction of users. I also noticed in my search that there are users on other networks who mentioned the same issue, and this could indicate that the issue is actually on the landline side of things rather than on the mobile networks. 

It's likely that the lack of consistency in the issue combined with the small number of people actually having the issue is making it difficult for the team to isolate. 

I'm hopeful that it's something you can get resolved soon, and would recommend keeping in touch with the support team with updates about your issue. You can also register a complaint through the Complaints Page as well. 

Pete.

[AsemAlhaji]

I have exactly the same issue. The Wi-Fi calling is off and I have the issue for a long time now. My device is Samsung S10 Lite and I have a sim-only contract. It us totally useless with any landline from anywhere in UK