Poor network coverage

[Bennmark]

Has anybody noticed 3 network coverage is getting worse,it's never been the best indoors,but now it's almost as bad outside,very limited Internet & speed is appalling,getting to the stage that I need a more dependable network 

[JoJoGray]

Yes I’ve been a three customer for at least 20 years and I’m starting to look for a different network provider for my phone and internet. The coverage is getting worse every day. I rang them this week and they said there were no issues in my area. Phone signal changes all the time from full coverage to 1 bar while I’m sitting in the same place. Internet is unreliable and I need it for work. 

[Taff06]

Mines been bad since about 5pm yesterday, constantly dropping out and sometimes getting an exclamation mark next to mobile data icon. I've checked coverage and it says its fine, normally spot on here in my house, had sim bout for years,

[GG23]

Yep it’s becoming ridiculous always on 1 bar but when look at the website should have 5g haha 

[rmtweb]

Same here - now getting zero signal indoors since they turned off 3G. Zero bars, and only 1 bar outside for miles. Absolutely terrible.

[Renuvin]

Sept 2024 and it's so bad I can't use my phone in my house or even in my local town 

[Malpkakapi]

Same here and I live in the central part!

[MichaelP]

Hello @Renuvin ,

I'm sorry to hear that you've been unable to use your phone in your house and local town.

Have you had a chance to check our Network Status Checker for any issues or work in the area that could be impacting your service?

Also, how long have you been experiencing this issue?

Thanks,
Michael

[Boss21224]

Not able to call at all

[JadeF]

Hey @Boss21224 

Welcome to the Three Community page. 

Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently. 

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so. A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  

We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network.

Thanks, Jade