Porting Issue

[LeeSmith97]

Hi there.

This seems to be a common occurrence when people port their number over. I’ve reached out to 3 support and it’s already been escalated. Basically I switched from Tesco to 3 and I provided a PAC code to transfer my number. The number has now been ported however I can no longer receive texts or calls, which is incredibly infuriating as I am now locked out of many apps that require a OTP. This issue was raised on Monday and I’m expecting an update tomorrow, however I received an email Monday saying there has been an update to my query. I have no idea how to see this update, and have been unable to find out the timeframe for this issue being resolved. It is becoming more problematic as I have several virtual appointments coming up and can’t access them due to not being able to receive texts. Has anyone had this issue resolved, it’s clear that something has gone incredibly wrong during the porting process.

Regards Lee

[LeeSmith97]

Just had a text saying it’s resolved and the query is closed! But I’ve just tried receiving a text and call and it’s still not working! Extremely angry at this now.

[Paddiewack]

Have you tried rebooting your phone?

[LeeSmith97]

Yes. I’ve also reset network settings, I’ve unfortunately done every single possible thing that has been suggested on similar forum posts. When I got the text earlier saying it’s all resolved I reset network settings again, then tried logging into something that requires a OTP and the text didn’t come through, got my partner to call my number (they’re not on 3) and it just said invalid.