cancel
Showing results for 
Search instead for 
Did you mean: 

Reward code not showing

Emily5
Regular

Hi, I (finally) was able to select Cafe Nero as a reward in the three plus app. However, even thigh it shows that I’ve selected the reward and am promoted to view the code, the code is not listed under ‘my rewards.’

 

As a troubleshooting step I logged in on the web browser and it’s the same issue.

 

Any other tips I can try? Is this a known issue?

Thank you! 

Best solution
Best solution
Emily5
Regular

Hi Jonathan,

Thanks for following up (and for reminding me to claim the reward, now that it’s a new week - I often forget!)

I was able to claim it and it’s showing in my rewards, so I guess everything is working again. 

Thanks again,

Emily

View solution in conversation

10 REPLIES 10
Emily5
Regular

IMG_6743.png

IMG_6741.png

IMG_6742.png