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Roaming charges whilst data roaming turned off
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on 09-12-2023 05:16 PM
I was on holiday in the US last month and had data roaming turned off before I even left the UK. At no point did I turn my data roaming on. Three texted me randomly at 3 points during my trip saying hello and welcome to the USA, outlining the costs associated with using my phone whilst in the USA. These texts were not telling me I was using my data, just letting me know I could. I've just received my bill to find I've been charged 3x £5 plus VAT for roaming services whilst in the USA. I can see on my bill that these supposed usages were really tiny amounts of data, <10MB. When I tried to dispute these charges, stating that I had my date roaming turned off the entire time, I was told there was no way the system could be incorrect. However, clearly, the system is wrong if I can be charged tiny amounts of data usage whilst my data roaming is turned off. Please can you advise what I can do in this situation?
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11-14-2023 04:11 PM - edited 11-14-2023 04:13 PM
In my case, had wifi calling on one phone and off on the other. Had issue on both.
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on 11-15-2023 02:33 PM
Thanks for confirming this @apadley1337, Wi-Fi calling isn't supported whilst connected to a Wi-Fi network that is outside the UK, but as this is unexpected behaviour definitely good to test every setting that you can.
I'm still trying to narrow down the root cause, but so far it's all iPhones, but as @Mmm mentioned it's not even necessarily all iPhones so it's proving difficult to isolate what triggers the data use.
Thanks,
Jonathan
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
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on 11-14-2023 01:44 PM
We have just checked and we had wifi calling both on. I have now switched it off and will see if it'll make any difference. Needless to say none of the three different customer service people I spoke to today were able to resolve (or even understand) my issue.
My partner has iOS 17.0.1 and I am still on iOS 16.7.2 - upgrading now.
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on 11-02-2023 08:43 AM
Interesting.
How are you determining you have been charged?
Based on "Current Period Roaming Data Usage" count?
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on 11-02-2023 12:42 PM
I get an SMS from Three telling me Ive been charged. Its sent immediately after the phone is powered on while roaming. I can then check my account and see the tiny amount of data.
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on 11-09-2023 12:59 PM
I was in New York City last month. I am on PAYG so I do not get charged the daily roaming fee. I have my mobile data switched off as WIFI hotspots are plentiful in NYC. When I do need to use mobile data, I manually turn it on, then turn it off when done.
Between 7 October and 14 October, each day sometimes a bit before 00:00 and sometimes a bit after 00:00 (UK TIME i assume) my usage shows that small amounts of data - as little as 7 KB and as much as 865 KB - did come off my data allocation. 1000% sure I was on WIFI only at those times.
So I fully understand why people are getting charged - total rip off !
I have also noticed here in UK, if I remove a 3 SIM, put in another SIM (say O2) for a few minutes - then re-insert the original 3 SIM, a small amount of data (12 kb) will be used.
FYI - I use a iPhone.
Good luck trying to get a credit - perhaps this needs to be sent to someone like Martin Lewis - tends to be pretty good at getting awareness for rip offs like this.
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11-09-2023 07:18 PM - edited 11-09-2023 07:20 PM
To be fair, I've had a good experience from 3 in refunding the charges. They can't really deny them - a 1KB data charge is not something a person can really do. On that note, I do travel a lot and can't be fighting 3 every time I go overseas, so have decided to leave as my contract is up; they can't run a service in this state - it's not fit for purpose.
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on 11-12-2023 04:15 PM
I agree. I travel a lot too so if this isn't fixed by my next renewal it will be the same for me and my family.
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10-28-2023 11:06 PM - edited 10-28-2023 11:07 PM
Just updated to iOS 17.1 over hotel wifi ( to see if it made a difference). Phone rebooted and as soon as I put in my Three SIM PIN code, I got charged. No 'Welcome to the USA' message this time though ( and I was on hotel wifi the whole time). Roaming and wifi calling both off for the Three SIM.
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on 11-01-2023 04:55 PM
As an addition to this, Ive found that if you turn your phone off ( power off) then as soon as you power it back on, you will be charged but dont get a Welcome to USA' message.
