Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32650 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11415 Views
  • 2 replies
  • 4 likes

CarPlay issues calling three to three

Using Apple Car play, I can make calls three to three but my car audio is not received. If I call any other network the audio is fine. If I use my work mobile in the car (on EE) it is fine. The audio issues are only when I call a number on the three ...

We're working on fixing an issue in this area at the moment

Is there a way to get more detailed information beyond what is on the status page?  Until last week I'd would have declared myself as a new 5G Broadband user, but now I'll rephrase that as "currently evaluating".Last week, my first week, I was gettin...

yarseyah by Fledgling
  • 858 Views
  • 2 replies
  • 0 likes

Need new sim

I need a new sim and I can’t get into my account to order it and it says they sending a code to the lost sim wat can I do

Clucky by Fledgling
  • 779 Views
  • 1 replies
  • 0 likes

No signal since porting number

HiMoving my old number over to 3. Was due to be completed 4 days ago, have had no signal or data on my phone since the port change over started. Have been told by 3 it's all complete but still have no signal data etc. Gone through the resets etc but ...

three 5g hub issue

i am having a few issues with my three 5g hub, the hub is located at a top bedroom windowsill and i'm getting speeds as low as 10 mbps download and 0.2 mbps upload and the wifi keeps disconnecting and reconnecting in its own time. i have checked my l...

Three network Call centre scam

Hi,I am here to talk about a huge scam i have used three network for 15 years and for the last three months i have been trying your call centre and they had on of the worst service in my hole life i have lost  around £550! i will not be using this se...

jannik by Fledgling
  • 760 Views
  • 1 replies
  • 1 likes

Network keeps dropping repeatedly

Hi, We have been with 3 for just over a month now and for the first 2 weeks it was brilliant. However for the last 2 weeks,  our Internet keeps dropping out every half or so!We have tried resetting the router,  moving the router,  updating phones etc...

Best solution Randoms receiving calls from my number

Hi. I have had a few people call over the last couple of months saying I’ve tried to call them. These are people I don’t know and I haven’t tried to call them at all. Anyone have any idea how to stop this/what’s caused it? Thanks

TinTin by Fledgling
  • 1191 Views
  • 1 replies
  • 0 likes

Esim to physical sim

Hi is possible to change from esim to physical sim? Can I still use esim until physical card get delivered? Thanks 

Can't send sms to android users

Hi , I have an iPhone 13 on unlimited taffif with 3 , when I try to sms android users number I get in red Not Delivered ?Ive turned off iMessage , and experimented with other settings in messaging to no effect ? My daughters is on the same tariff and...