Network – Get support for network related queries

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Ongoing issues on local masts - Stenigot Lincs (LN 11)

The following message has been displayed on the status checker for several weeks. The coverage checker says there's a good 4G service in my area but it's no good indoors and very slow outdoors. Is there a fix time planned?Thanks"We’re fixing an issue...

IP address changing constantly disconnects me from FTP and my web hosting panel

I'm using my mobile phone with a hotspot to connect my computer to the internet. When I try to use FTP client to upload or download files to my web hosting server I get disconnected every few seconds to a few minutes. The same happens when I try to l...

Go Roam

I am in France, using the go roam at £2/day . I have a spend cap of £30. I have been here 2 days and reached the spend cap. I am being charged 42p for each text message. I have also seen that I have been charged for some data events. I have nearly 90...

Data Roaming in the EU, do I select "National Roaming" or "All Networks"?

Hi, I'm going to travel in the EU later on and I want to make sure I've made the correct selections in the Connections menu on my Samsung Galaxy A40 (Android 11).In Settings > Connections > Mobile Networks > Data Roaming, there are 3 options: Disable...

So first full day , not great experience

Hi all,So it has been my first day trialing three, it hasn't been a good experience. So started off fine had 5g at work instead of the 4+ I was used to with EE, but then the dreaded issue and why I left three 7 years ago, I had full strength 5g signa...

Cheapest way to use phone overseas

I am travelling to Orlando soon. What’s the cheapest way to be able to use my phone for local calls, messages etc?

Payg Vs contract

Hi,I am looking at leaving extremely expensive also known as EE, at the moment I'm trialing a three paygo SIM card as I was with them 7 years and I would say it was a C+ experience, (biggest issue was network congestion in big cities) so I just put a...

Playstation wont connect to hub

So both mine and my housemates playstations have stopped connecting to the 5g hub on the same day. I rang up and three are trying to pass the buck onto playstation which is impossible as it works when tethering to an iphone and the fact that both pla...

No Mobile Data

Hi,I suddenly lost internet access on mobile. I have tried everything including a full factory reset.I even tried the sim in 2 other phones & got the same problem. I contacted 3 via chat & they sent a new sim. This worked for about 2 days then it sto...

Unknown charges on bill when roaming

I’ve just received a text saying that I’ve nearly reached my spending cap for this month, I phoned customer services who really weren’t much help at all and also tried the live chat which kept logging me out halfway through, anyway looking at the cal...