Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Calls keep dropping and losing connection

It is now becoming extremely frustrating making or receiving calls. After 5 mins or so the call drops and when connecting again it drops again and again. Last time I spoke to Three they said they were doing some repairs in the area, but these are n...

Why is my mobile network so bad all of a sudden? RM11

I don’t know if it’s because they’re phasing out the 3G networks, however, I can’t seem to get good signal in certain areas anymore. It’s so frustrating, usually I’d have great signal but now I have to look for public WiFi to get anything done while ...

I am not receiving calls from UK 0800 numbers while on Roaming

I am currently in Spain and roaming works fine in general. I can receive and make calls and texts within Spain and from and to the UK. However, I was expecting an important call today from a 0800 number and they emailed me telling me that I was not ...

Customer service

Are the Three customer service operations outsourced to India?

Preloaded sim

I have bought a preloaded sim but it says I have nothing when I insert it can someone advise what I need to do

Mobile network

Hi Sir/madam My mobile network not working good I went some area it’s very bad service

Voip Call Issues on Three network

I’m using third party app to make calls to abroad and I noticed when I’m connected with three mobile data then voip call is not getting connected so either I need to use VPN or I need to use second SIM’s mobile data.Is this known issue?

Voicemail deactivated but still call duration is there on others phone

I requested customer service to deactivate voicemail and they deactivated the same.Upon testing I found that when my number is off and I’m calling from other phone then it says nothing but call duration is started.I wonder if this result to have high...

L* * Network down

Hi there, my network is down at L*****. Any idea when it'll be back up please?(Post modified to remove personal information)

Best solution Does fair use policy apply to Data Passports or is it truly unlimited

Hi, does fair use policy apply to Data Passports or is it truly unlimited ? Also, can the data provided by a passport be used as a hot spot for others ? And again, would this still be part of unlimited access or would there be any caps on this for ...