Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

What’s wrong with my phone people can’t hear me at all it’s crazy it works over WiFi but I’m having

I’ve tried everything can’t hear on calls they can’t hear me. I’ve tried everything and then someone said it’s the network

I brought a 7 days Eu roaming pass but it says not activated

How to do I activate my roaming pass

No internet

Hi I am currently cruising , I have not had any Internet since I arrived in Kiev, then today st Stockholm, why do I not have any Internet, I am currently tetherd to a friend's phone

No data

No data. Never works no matter where I am. I requested a new sim to be told I would need to deactivate my current one and wait up to 10 days to receive the replacement. I didn’t go ahead, waited to renew my sim only contract to be told I would get a ...

Broadband coverage

Does anybody else experience not having coverage anywhere in London? I’m finding myself bound in a contract and paying for a consistently unreliable service.

Internet is not stable sometime it does not give data

Previously I have lyca mobile and it was working amazing. but I made a contract(big blender) with Three. Now my internet is way poor, sometime it works and some it does not. I moved London and now here it is almost no internet. can't make any whatsap...

Signal issues

Hi , we have a awful phone signal from our house its almost impossible to carry out a conversation!! We have been with 3 for years . Initially we had problems with the signal .This was resolved by 3 supplying a booster box . However the box stopped w...

Data Roaming

Pls help. Data roaming is not working

PAC ported to wrong SIM

Hi Can anyone help or suggest what to do next. I’m new to Three. Situation is I purchased 2 business sims from an authorised Three Partner. One sim was data only and the other sim an unlimited data, calls and texts. I provided the partner a PAC code ...

Sudden loss of internet TQ14 anyone else

Hi all We are in TQ14 *** 12th May 2024 and have a 5g MC888 mobile hub which until today was working fine. About 2ish the Internet dropped out and then came back and reapted so I dug out 'FAST' and monitored. The Internet was up and down like a yoy...