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on โ12-16-2024 04:42 PM
My account is a month to month sim which has Roaming included but my account says roaming has โexpiredโ. Any ideas?
2 weeks ago - last edited 2 weeks ago
I have the same. Says 3000 minutes left of 3000 minutes but expired. Same for text messages ๐คท๐พโโ๏ธ
just to add. This is after my auto renewal was added this morning so full allowance.
2 weeks ago
Hey there,
Are you able to share a screenshot of what you're seeing about this on your My3 please?
Maxine
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2 weeks ago
โ
2 weeks ago
Thanks for that.
We've send you a PM about this. To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".
Maxine
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a week ago
Hi Maxine
I also have this issue on my PAYGO account. Have not been overseas since last November. Hoping to go away shortly and certainly do not wish to find when I am abroad Go Roam is not working. Any thoughts please. Many thanks.
a week ago
There is no issue with Go Roam. You just need to have an allowance, and as long as you're within the fair use limit, you can use the phone in Go Roam destinations.
Pete.
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2 weeks ago
Hi @MyThreeLD,
As Pete mentioned on the previous reply to this thread, you may still see expired balances on your account. Are you abroad now and unable to make calls or texts out?
Thanks,
Jonathan
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2 weeks ago
It isnโt an expired balance. It is shown under current allowances immediately after account is updated. I am in UK now but regardless of that full allowance shouldnโt show as expired regardless of location. Otherwise whatโs the point ?
on โ12-16-2024 06:41 PM
Hello there.
Welcome to the Three Community.
Your My3 account keeps a record of previously applied add ons. Is it perhaps an old Roaming Pass that's showing in the expired list?
Pete.
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