Roaming expired

[IDMCook]

My account is a month to month sim which has Roaming included but my account says roaming has ‘expired’. Any ideas? 

[MyThreeLD]

I have the same. Says 3000 minutes left of 3000 minutes but expired. Same for text messages 🤷🏾‍♂️

just to add. This is after my auto renewal was added this morning so full allowance.

[Maxine]

Hey there, 

Are you able to share a screenshot of what you're seeing about this on your My3 please?

Maxine

[MyThreeLD]

 

[Maxine]

Thanks for that. 

We've send you a PM about this. To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Maxine

[MikeS1]

Hi Maxine

I also have this issue on my PAYGO account. Have not been overseas since last November. Hoping to go away shortly and certainly do not wish to find when I am abroad Go Roam is not working. Any thoughts please. Many thanks. 

[PeteG]

There is no issue with Go Roam. You just need to have an allowance, and as long as you're within the fair use limit, you can use the phone in Go Roam destinations. 

Pete.

[MyThreeLD]

This is incorrect. I have allowance. Currently in Netherlands and unable to make or receive calls. 

[MyThreeLD]

 This just sums Three up. Bear in mind I’m in NL so time shown is actually an hour ahead. Still well within the opening times yet they claim to be closed !

[MyThreeLD]

Actually ! The call issue may be a network fault but still no excuse for the chat issue !