Roaming expired

[IDMCook]

My account is a month to month sim which has Roaming included but my account says roaming has ‘expired’. Any ideas? 

[MikeS1]

My app is still showing Expired. Spent considerable time with Three Support being transferred from pillar to post without any real satisfaction. The only thing I have been told is not to worry "you still be able to roam around the world within you allowances".  I asked for the issue to be escalated to IT Support but appears this has not occurred. I am sorry Three this really is poor customer service. How can I believe I am not going to have issues roaming when my account status says otherwise? Will someone from Three please take ownership of this issue and resolve it, it really should not be too much to ask.

[MyThreeLD]

I absolutely agree…

What is the point in reporting an allowance that is unused but expired unless of course you use it 🤔

Complete illogical 

[PeteG]

Hello. 

My understanding is that it shows as expired until you use your allowance in a Go Roam destination. Then it should work. 

Pete.

[Alvin1]

Nope (I say this with absolute confidence of someone with the issue, currently in the US).

[JonathanB]

Hi @Alvin1,

You've mentioned on another post "Data works fine, receiving calls/ texts is fine. Outward bound when abroad is blocked:". What error message appears, or what happens when you're trying to make these calls?

Thanks,
Jonathan

[Alvin1]

Unable to make calls (or similar as the automated robo-voice). Texts just get "retry"

[MikeS1]

Hi Alvin1 just to clarify are you saying that none of your data, minutes or texts allowances are available to you in the USA which is a Go Roam country?

[Alvin1]

Nope - Data works absolutely fine! I basically have an issue with the items shown "expired" (minutes/ texts)

[MikeS1]

Thank you PeteG for clarifying. I hope you are correct. Will find out in due course.

[PeteG]

There is no issue with Go Roam. You just need to have an allowance, and as long as you're within the fair use limit, you can use the phone in Go Roam destinations. 

Pete.