Roaming expired

[IDMCook]

My account is a month to month sim which has Roaming included but my account says roaming has ‘expired’. Any ideas? 

[JadeF]

Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently. 

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so. A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  

We continue to investigate the small number of reports that we received about 999 call failures.

We apologise sincerely for the inconvenience caused by the issues on our voice network.

Thanks, Jade.

[JonathanB]

Hi @MyThreeLD,

As Pete mentioned on the previous reply to this thread, you may still see expired balances on your account. Are you abroad now and unable to make calls or texts out?

Thanks,
Jonathan

[MyThreeLD]

It isn’t an expired balance. It is shown under current allowances immediately after account is updated. I am in UK now but regardless of that full allowance shouldn’t show as expired regardless of location. Otherwise what’s the point ?

[PeteG]

Hello there. 

Welcome to the Three Community.

Your My3 account keeps a record of previously applied add ons. Is it perhaps an old Roaming Pass that's showing in the expired list? 

Pete.