Roaming in Republic of Ireland exemption

[Mo95]

Hi, 

I’m not sure if anyone has a definitive answer, I’m going to Dublin for work this week and read on the 3 website that Republic of Ireland is exempt from Go roam charges so I can just use my phone like I Do in the UK? However when confirming with 3 chat support and calling Customer service they tell me otherwise and suggest I have to increase my spend cap and it will cost £2 a day to go roam in Dublin? Which one is correct I’m confused. 

thanks in advance for any help clearing it up 

[Gumdam3]

Thank you for this thread, I too have been wading through treacle with Three on this. I called in to the local store just to double check the exemption, the store manager told me I'd have to pay roaming charges. When I showed him the website exemption I'd found, he told me it was "ambiguous". (He didn't know the difference between Northern Ireland and the Republic of Ireland). He said he couldn't find out for me, and told me not to call Three as 'they won't know either as they're in Mumbai' (direct quote). When  I asked who could answer the question he just shrugged and said 'probably no-one" how do they get away with this level of utter incompetence?? This thread has reassured me, so thank you all.

[JonathanB]

Hi @Gumdam3,

I'm really sorry to hear that this was your experience. Just to add some more reassurance, you just need to search Ireland on our Roaming Destination Checker. Click on the "View button" and you'll find the following:

"Important: There’s no charge to unlock your UK call, text, and data allowances while roaming in the Republic of Ireland. And fair usage limits do not apply while roaming there either."

That's really disappointing to hear that you weren't directed to this info by the team.

Thanks,
Jonathan

[PeteG · Accepted solution]

Hello, Mo95. 

Tarantella is correct. You can use your services as normal there without charge, and without a fair use limit. 

Pete.

[Mo95]

Thanks for clearing it up, would it not be possible to let management know that customer service are misinforming their customers as they say (even after they acknowledge the website states Republic of Ireland is exempt) its £2 a day to go roam 

[Threesydoesit]

Three customer support don’t know their elbows from there….I called three 3 times today and had three different answers 😂

[Threesydoesit]

from their………🫣😂

[Anonymous]

There is no charge, and there are no limits.

Speaking from experience.

Enjoy !

[Mo95]

Thank you for clearing it up, appreciate it