Roaming not working

[YP19]

Good Afternoon,

been having issues with my roaming, last month I was in Poland it work just fine I am in holiday in France and I can see is connecting to the roaming shows 4G but I cannot connect to the server. I ready restart the phone 6 time, i ready did the network restart like 5 times. I need my phone for GPS. 

[ScooterNik]

Exactly the same issue here in Malta, paid for roaming data but no connection.

Have tried all suggestions with no success.

Not a happy Three customer

[Golfchannel]

Had an absolute nightmare with Roaming in Bahrain, internet constantly saying it can’t connect to the server when I paid a fortune for it on top of my already rip-off contract — only because I was deceived when told we could use our full data allowances abroad. Absolutely cannot wait to change network when my contract finally expires in 6 weeks. Hate Three with a passion now. So deceptive. 

[Levhun]

Same issue, it works for the first day then it goes off. It didn't work in the Netherlands, didn't work in Spain. And now in Hungary, same issue. Roaming is on, the symbol shows full bars but shows a question mark on the network sign and says your may be out if data. Which I am not.

[Bengelhoffer]

I’m having the same problem at the moment in Hungary, when I landed it worked fine for the first 2-3 days and since yesterday I cannot use my mobile data even though I have included 28 day abroad data in my package 

[PeteG]

Hello. 

How much data have you used during your time away? 

Pete

[PeteG]

Hello there. 

That's not so good. Do you know how much data you used on the first day? 

Pete. 

[Shoaib]

I have the same issue and i am in greece

[JonathanB]

Hi @Shoaib,

I'll give you all the recommendations for things you can try before getting in touch.

• Check Roaming or Data Roaming is enabled in your settings.
• Try rebooting your phone, sometimes switching it off and on again will refresh the connection.
• Pop your phone on airplane/flight mode for a minute then switch this back off again.
• Check your My3 to see what spend limit you have, if this is £0 or you've reached the limit this may be stopping your from connecting.
• If all else fails, check for network/carrier selection in your settings. This is usually on automatic, but if you use manual you can check if any other local networks do give you service. (If you change this setting make sure to put it back to automatic when you travel to another destination, or back to the UK).

At this point if you're no further forwards customer services can check that Roaming is active, and that your Data Roaming Limit, or Credit Limit aren't causing the issue, or check for any other technical issues.

Thanks,
Jonathan

[Marquesuk]

Same problem here, for the past 2 or 3 years, whenever I go outside the UK roaming does not work. All the basic stuff in check like the spending cap, roaming activation on iPhone, mobile data on. They never fix this. This is a complete deal breaker.