Hi @Ousu80,
I'll give you all the recommendations for things you can try before getting in touch.
- Check Roaming or Data Roaming is enabled in your settings.
- Try rebooting your phone, sometimes switching it off and on again will refresh the connection.
- Pop your phone on airplane/flight mode for a minute then switch this back off again.
- Check your My3 to see what spend limit you have, if this is £0 or you've reached the limit this may be stopping your from connecting.
- If all else fails, check for network/carrier selection in your settings. This is usually on automatic, but if you use manual you can check if any other local networks do give you service. (If you change this setting make sure to put it back to automatic when you travel to another destination, or back to the UK).
At this point if you're no further forwards customer services can check that Roaming is active, and that your Data Roaming Limit, or Credit Limit aren't causing the issue, or check for any other technical issues.
Thanks,
Jonathan
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