Hi @Annie28,
Welcome to the Three Community.
I would appreciate some extra info on the issues you're having. Have you seen a drop in signal recently, or over a longer period?
If so, is this happening in specific places, or everywhere?
As @jr0 helpfully recommended, checking on the coverage and network status may help to shed some light on what may be causing this.
I'd recommend also resetting your network settings on your device, as this can be helpful in refreshing your network connection.
Please have a chat with Customer Services if you find that the signal problems have been ongoing. We'll complete some further checks via your account.
Thanks,
Michael
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
