Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 15614 Views
  • 22 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 5953 Views
  • 2 replies
  • 3 likes

Roaming wierd behaviour

Both my wife and I are on holiday in Denmark. We have both received “Rate advice” msg from 3 welcoming us to Cape Verde. Me today. Her yesterday. We are 4000km from there!only common things:same journey here via Chunnel , France ,Belgium, Germany. Ar...

cdagnan by Fledgling
  • 2051 Views
  • 3 replies
  • 0 likes

Best solution When you lost your SIM, where did it show up?

Before dual SIM phones were standard, I was constantly switching SIMs for personal / work rather than carry two phones around. I lost my work SIM for two days and searched for it a whole weekend.I had given up and was ready to report it missing on Mo...

Net work

Hi am new to three community. I just wanted to say I am very happy with three net work I have been with them for years. I have three contracts with them. I have iPhone 13 pro max, iPhone 13, and iPhone 11 and I have had no problems with them I also h...

3Me-King by Fledgling
  • 1620 Views
  • 1 replies
  • 0 likes

Mike

I'll try here as i am not getting any help from Three through the normal channels.2 months ago i joined Three from Vodafone and have not had a working phone/network since.I have been messed around,ignored, fobbed off and left absolutely powerless to ...

mike by Fledgling
  • 2279 Views
  • 2 replies
  • 0 likes

Phone

I go camping and coverage from 3 is 80%most of the time brilliant 

Cs by Fledgling
  • 1155 Views
  • 1 replies
  • 0 likes

Thoughts on customer service phone calls

What's your experience of three call centres? I find it one of the most frustrating things in life. I blame the system to a degree as the people are following a script and not allowed to think for themselves.  Sometimes very rude. Constantly saying h...

Data

My data sometimes randomly doesn't work. Why is this?

Abz by Fledgling
  • 1625 Views
  • 2 replies
  • 1 likes

Best solution Poor signal in ME11

Hi,running an iPhone 13, I get random msg’s from three in my area, Swale in Kent, informing me that they’re carrying out ‘work’ in my area but there’s never any improvement to my signal (4G) and I don’t get 5G at all! I seldom get more than two bars!...

DropBear by Fledgling
  • 1408 Views
  • 1 replies
  • 0 likes

5G ping

I think 5G is amazing not being able to get Fibre here where I live but the ping isn't great. Is there a reason why?

Fradgley by Fledgling
  • 1418 Views
  • 1 replies
  • 0 likes