on 05-10-2023 11:29 AM
I have been confined to my chair for a few weeks due to illness. Consequently I have been watching more YouTube videos than normal. For the last couple of weeks my internet connection has become erratic with short breaks which stop a video but start again after a moment to longer breaks of a few minutes
My devices are up to date. Restarting the router only works for a short time. Data speeds are normal when I am connected. My VPN works well and the problem persists when the VPN is disconnected.
is it possible that my connection is being throttled?
on 30-01-2024 02:00 AM
Hi Jonathan, that is simply not true, three have started throttling download speeds, and multiple users have posted on the community site about this and stating they can not only hit 120mbps download when they used to hit much higher, these are different people in different parts of the country, being impacted exactly the same. My response I posted was this -
Hi All, just to say I am in exactly the position. I live right next to the 5G mast in my area, literally 30meters away. When I first went with three 5G broadband in October 2022, up until November 2023, I was hitting anything from 600 to 900mbps download, all the time, even peak hours, I still have all the results recorded on my ookla speed test app/account.
In November, disney plus stopped loading on my TV stating I was out of region, nothing I did/changed could get it to load so contacted three, who advised they had made some changes to my account and restart my router and try again. Sure enough disney loaded, but from that point on my download speed is stuck at 120mbps, won't go any higher. It jumps to 400mbps when the speed test starts and then quickly drops down to 120mbps and stays there, clearly they are throttling and limiting the download speed.
I contacted them on multiple occasions over the next few months and they were giving me all sorts of excuses and said they had changed settings and to try again, and another said they were working in the area but it would be back to normal in a month. I speed test every week and nothing has changed, stuck on 120. I have had a month refunded and a month half price but all this time they are still claiming they do not limit the download speeds which is obviously absolute rubbish.
As someone else has mentioned, when I do a speedtest on my phone, and I'm also with three, I still hit the usual 500mbps, nothing has changed with my phone, just my broadband from November onwards.
At the time I googled and couldn't find any posts on this so thought it was just an issue in my area, but after a speed test earlier, stuck on my 120, I googled and found this. Now I know this is happening to others I am going to contact them again and keep up the fight!
For those that want to leave three, due to the speed decreases, who are stuck in contract, they agreed with me that I could leave with no charges due to the change in service. When you first sign up, you get 30days no quibble trial to see how it works and what speeds you get and you can send back if you not happy. So, if the speeds you are getting now, do not match the ones when you first got it, you can argue this and say you want to leave without a charge!
on 06-10-2023 04:20 PM
I assume you are on Three 5G Broadband ? If so, it is unlikely that you are being throttled.
It is more likely to be congestion on the mast. Do you have problems at particular times of the day ?
