Trade In HELP

[Milliejeffery]

I received a trade in value from Three of £400 for my old device - iPhone 14 pro 128gb. Ingram then emailed after receiving my device to say the device received was different to the one specified. They claim I specified I had the 1TB version and revised the trade in value to £320. I have live chat transcripts from Three which clearly state the £400 value is for the 128GB version. I have sent the transcript to Ingram, emailed/called multiple times but can never get a response. 
Can anyone help please? Three seem uninterested/wont help.

[danxc]

Hi, 

Have you had any resolution yet? I'm in the exact same boat.

[Milliejeffery]

Ingram have said there’s nothing they can do as Three have told them it was the 1TB device. I rejected the down valuation and am still waiting for my device back, its really not on.

[PeteG]

Hello, Millie. It's disappointing to hear that's happened to you. You mentioned you are waiting for the device back, can you confirm if you've already informed Ingram to send the device back to you? 

Pete. 

[Milliejeffery]

Yes, I missed the original delivery so DPD sent it back to Ingram. I have waited over a week for Ingram to confirm they have received it again but they don’t answer

[MZone]

It might be worth your time raising a complaint via this page https://bit.ly/3RaqpvS