Network – Get support for network related queries

Calling issue 23/01/2025 [UPDATED]

Hi everyone,UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently. Today, we also expect ...

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

We received Three 5g hub today and connection is terrible

As stated in the title I received the 5g hub today and we tried it all over the house and the connection to the network is really bad, it’s not the Wi-Fi that’s the problem it appears to be an inconsistent connection to the Three network. If we run a...

Issue in network

Hi its simranjit kaur I want to know that why my network is not working properly

Cannot roam in Europe after enabling.

I enabled international roaming after arriving in Belgium, its been way over 4 hours and I still cannot roam. This is a big issue and only happened since my contract was changed by 3. It states I've set a 0 cap but I cannot call 3 to change.

Cannot receive phone calls while roaming

I am currently in India and cannot receive calls to my mobile. I can receive SMS, make outgoing calls and use data but when people try to phone me from UK they get the message "this number is not able to accept calls". I have tried different networ...

Long overdue changes for 2023

In the next few months might Three give us: 1) Missed Call Alerts2) Visual Voicemail for android and ios 3) the ability to switch off / on regular voicemail without having to call 333 or taking part in a Live Chat Three is supposedly one of the "Big...

Is 5G line of site only

There is a brand new 5G mast less than 400metres from my house, it was transmitting a full 5G signal as I walked past it. I lost the signal 200 Metres along the road which bends to the right in a house lined street, I can’t get a 5G signal in or outs...

Despite blocking a particular number on my iPhone, the number is still able to call and text me. Is

Despite blocking a particular number on my iPhone, the number is still able to call and text me. Is there any other way to manage a particular number from contacting me?

Connection issue

Hi, Hope you are well. Does anyone know that why I cannot connect to my Telegram and WhatsApp with my data? Is something wrong with my phone? Thanks

Terrible service and defective iPhone 13

I ordered an iPhone 13 on the Advanced Data Plan for 100GB of data at £43 monthly. I paid the £30 upfront fee and the iPhone was delivered to me on Wednesday. I put the Sim into the phone on Thursday but discovered nor only had the back glass of the ...

Phone network dropping calls

New customer, after 4 minutes the 3 network just drops the call. You can phone back immediately, but same again 4 minutes and 3 network drops the call again. At least the network is consistent! Anyone got any ideas?