@UKZiggy Well good luck there. I note someone said that the ombudsman remarked some complaints may not get very far. I'd guess the least you could/should expect is some credit to replace any you inadvertently used when not realising you no longer had the free 200MB and perhaps a gesture of goodwill which might be a data pack and/or credit.
@droid5555 As I remarked in the other thread, some of your comments aren't quite accurate. You'll get more than 100MB data for £10 if you get a data pack, but it is only 1GB for 30days on MBB. You commented about not re-registering since the change, that will make absolutely no difference whatsoever except that you won't be able to access your account, and so most importantly see what credit you may have. Nor would you be able to buy Data Packs/Add-ons if you chose. Also someone posted that they did not incur any roaming charge when they went to NY.
As has been posted in this thread, the information stated by Three regarding the free 200MB is that they can withdraw it at any time which is clearly what they've done. They have however made an absolute Customer Service balls up by not correctly telling people about the changes when they took place in the 2nd week of November.
My advice to anyone who hasn't already spoken to 3 Customer Service/Complaints is to ring them up and do so and politely complain about the loss of credit when you were caught out by not being advised etc. etc and negotiate some compensation. Several people have done this and got credit and data packs, as did I.
I note that the "3" Reps here haven't come back with a definitive response but I can say that I had a lengthy conversation with a senior complaints manager before Christmas and the Free 200MB has definitely gone, it is no longer on the system, and it was not being reviewed. However, "3" might choose to add/replace it with something in the future no doubt taking into account the complaints etc that they've had. Note the use of the word "might".
The latest Price Guide - not done until the 5th Jan. seems to be this - https://www.three.co.uk/content/dam/threedigital/terms-and-conditions/price-guides/latest-price-guid...
Various comparisons have been made in some places about the data Pack sizes on MBB vs ordinary Voice PAYG where the latter are better value for money but I was told that the MBB connects to different servers, so my interpretation was that MBB will get higher priority when there's some congestion, whether there's also any relevance to 5G I don't know. Obviously that all remains to be seen.
I also have a Voice PAYG. I've noted that the Data packs there have some auto-renew options I didn't spot mentioned in the Price Guide. Also note the MBB data packs don't include minutes and texts (although I haven't double checked by sending a text yet!) AND for both, there's now a 180day chargeable event or top-up requirement!
