Used to have the free 200M data sim but it stopped without notification?

[pwalk]

For the last couple of years, I've had an active free 200MB monthly data sim.
Recently after the online account and app has been updated, I couldn't see my allowance or refresh date. The SIM continued working fine (data and incoming calls as well).

I chatted to support and the agent appeared a bit clueless and claiming this has stopped. I didn't see how this could have been stopped since it was working fine and I haven't heard anything about it from Three. When I confirmed that I can still use data on it (while roaming as well, as it used to), the agent's reply was basically "that's great".

After coming off the chat, it has suddenly stopped.
Now, I understand that the service might have stopped and it was a free service, but to cut it off just like that, without notification and after chatting to support who didn't appear to know abut it, is strange to say the least. For all purposes, this was a normal working SIM from Three, albeit for data only. I'm sure something's wrong here?

[shawny]

yes, the Ombudsman had Three to pay me £75 into my bank account.  (Three had initially offered £5 credit, which I refused, and stated that I would accept £250 - approx a years worth of data @200mb a month, of course they refused, I expected them to - but worth a try !)

I've still another case with Three - which the ombudsman isn't involved with - but have contact the CEO of Three to deal with.

[113t]

I've been sitting around for a while and not done anything about this. Finally sent a complaint in today (the time probably won't work in my favour) but really just hoping I can do something with my credit. The lack of notification caused my balance to go down under £10 which means I can't even convert to a data pack.

Will see what they say and perhaps go to the ombudsman depending on their offer at this point...

[slimgym]

https://www.rwgmobile.wales/webshop/buy-forget/1-year-sim-data-only-100mb-per-month/

RWG have a 100mb a month for a fiver a year may go some way to providing an equivalent product cheaply.

[2thebronx]

Following on from a similar forum topic on MSE forum, some posters reported that SIMs were now working.

I tested 2 SIMs  that had stopped working and had no credit. Sure enough, I was able to check my email on each. 

How much data is actually on - no idea.

Will this data reset each month - the way it used to - I don't know

But an interesting development

[mattc]

That sounds promising! I ended up putting £5 of credit on both of mine, so it'll be difficult for me to tell until that credit is burnt through. Anyone else able to see if theirs are working?

[pwalk]

I'm currently roaming, enabled data on my Three sim and it appeared to be working briefly, was able to check connection speed. But it was only 3G. I disabled data and re-enabled and it connected as 4G data is not working again. Could be something to do with local network so hard to say.

[SparklySilver]

Three did tell me that they were working on a fix. That was months ago, but maybe they weren’t lying.