Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 6781 Views
  • 11 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3501 Views
  • 2 replies
  • 3 likes

International Block

I have a very old contract with three, 20 years, and an advisor confirmed I have a block on my phone preventing me from using it abroad. Before he could fix the issue we were disconnected and every advisor I’ve spoken to since has said that it will w...

Rubbish coverage

Awful coverage. I should never have switched from O2.

Deets by Fledgling
  • 1146 Views
  • 4 replies
  • 0 likes

abysmal coverage

I live in SP10 area, I use Galaxy Flip 5 phone. Signed the contract with 3 in September last year and to be honest September can't come soon enough so I can change provider. The whole time I'm with 3 all I get indoors is 1 or 0 bars. Home, work, shop...

dasBOT by Fledgling
  • 1057 Views
  • 4 replies
  • 0 likes

Understanding my bill

Hello hope everyone's doing okay, I need a little help understanding what the hell is going on. I pay my bills with three on time, always, I have a sim plan for my home broadband and phone, so why is it whenever I pay I still get a text telling me my...

No network

I’m on holiday in Cape Verde and need to receive a verification code for something important, I’ve got roaming on I’ve even purchased the 3 day go roam ATW pass this morning but not received a confirmation email, I can’t get any network at all I’ve t...

Ange1 by Fledgling
  • 782 Views
  • 1 replies
  • 0 likes

5g Data usage

Hi All,New 3 user here and also a fresh user of 5g in my area.My Previous contract was 100gb of data but i have only ever used around 10-20gb so i thought i would try 3 @ 30gb.The thing is i have only had it a day and used over 3gb on a few speed tes...

Data

Why is it not letting me get a data pack

Is 3 throttling vpn connection?

With work VPN off I get 340 MBps and with VPN on I get 5.8 Mbps. This is not usable for work. Can someone please check and confirm the throttling policy? Starting to happen this week 

Ferry by Fledgling
  • 1076 Views
  • 4 replies
  • 0 likes
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