Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32481 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11374 Views
  • 2 replies
  • 4 likes

I can hear people but they cant hear me

For more than 5 years i have had very poor signal but the map says 5G 4G signal is top tier as it should be as I'm right next to a busy town with amazing coverage well so the map says. The issue is i can hear people perfectly but when i call lets say...

BEN666 by Regular
  • 5447 Views
  • 14 replies
  • 1 likes

Data & wifi

Since 28th December,calls have constantly been dropping off,data has been painfully slow,its the same with the WiFi.Tried contacting 3,keep getting. Different story every timewe are working on it/it will be fixed in (insert any random number of days....

Mobile connection

No connection for last two days when not at home and work depot.This keeps happening time after time, home network not always great. I'm a delivery driver and need to be able to contact others. Still keep paying bill which goes up every month. Why do...

EXTENDING NUMBER OF RINGS IN VOICEMAIL

HiMy iphone 13 was set to 30 seconds before diverting to Voicemail, it has reset itself to only 15 seconds which isn't long enough for me to answer a call unless I have my phone in my hand. This is extremely inconvenient for me as I am missing import...

soulgal by Regular
  • 2856 Views
  • 5 replies
  • 0 likes

Over charged for data not used

Hi I have been massively overcharged for data usage on a day when I barely used my phone £79 plus vat for one days data - this was on a day when I can probably even show CCTV showing that I was busy without the phone - that’s sounds crazy but so is t...

Roaming pass

How to use my roaming pass just got it for three days but it says not active and if I put the Wifi off I have no data

Jaab by Fledgling
  • 726 Views
  • 1 replies
  • 0 likes

Unhappy

Hey , i would like to say how bad internet i have , i try to call you ,but is stell the same problem , i cant excepts this no more , i dont know for what reason i pay this big amount off money, i cant get my internet signal at all , please help me , ...

Donatas by Fledgling
  • 692 Views
  • 2 replies
  • 0 likes

Problems blocking IMEI on stolen phone

I had my phone stolen on NYE after only a couple of days of using it. I’ve provided proof of purchase to three but they state they are unable to block the IMEI because the receipt (proof of purchase) doesn’t contain the IMEI. After speaking to Argos ...

Laura4 by Fledgling
  • 1692 Views
  • 4 replies
  • 0 likes

Roaming Greece

Good day! My father is a seaman and his ship is currently docked at greece. I initially loaded a 75gb data pack with 12gb roaming to this account however the roaming allowance didnt last long so I decided to load a data add on of 10gb which says can ...

syntXrrr by Fledgling
  • 841 Views
  • 1 replies
  • 0 likes

Wi-Fi Calling stopped working on iPhone 14 Pro

I'm really hoping I can get to the bottom of this issue as I've been tearing my hair out over the past couple of weeks with no resolution. Affected Device(s): Apple IPhone 14 Pro running on 18.2 iOS (as of 12th December 2024)Wi-Fi setup: Router issue...