Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 13957 Views
  • 22 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 4750 Views
  • 2 replies
  • 3 likes

Phone calls not working since fibre has been fitted

I’ve had problems at home for months now I can only call people over watsapp if I use normal call option no one can hear me and all of our phones are the same. All 4 of us are with 3 so this can not be a device issue but more to do with the provider ...

Katie by Regular
  • 1277 Views
  • 5 replies
  • 0 likes

Network issues

Hi,i am using three network about 7 to 8 month.but i am not happy with the network i travel daily basis in uk they can't give proper singnals or internet i have contract with your network you provide me services properly this is our contract if can't...

Doncaster

We got problems over two months nearly in Doncaster lakeside area and its surrounding.they not been sorting that out we losing loads of our work but they keep taking there charges for nothing.is anyone else got these issues.

Danny786 by Fledgling
  • 508 Views
  • 1 replies
  • 0 likes

Two sims, one number?

I have a 5G sim & iPhone 14, 11 months left on my contract. In an attempt to break the hold my iPhone has over me, I bought a Nokia 5310, but unfortunately my sim doesn't work in it.Can I get a second, non-5G sim with the same number, so I can use th...

Data roaming not working

Currently in Spain have not been able to get data roaming working despite receiving text messages from Three stating that go Roam is working. Looked at all the guides and instructions still can’t get it working.   Tried to use their digital assistant...

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Roogy by Fledgling
  • 750 Views
  • 1 replies
  • 0 likes

Unable to use allowance in USA

Hi I'm trying to use my phone in USA and not getting any connectivity. I have a data pack with go roam. Live chat not helping.any suggestions?

Nisma by Fledgling
  • 698 Views
  • 2 replies
  • 0 likes

Snails pace internet

Why am I paying for this garbage, speed is that slow I cant even upload an image of my last speed test on 3's own app, which was a whopping 0.7mbps by the way, disgrace.

AJ147 by Active
  • 966 Views
  • 4 replies
  • 1 likes
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