Used to have the free 200M data sim but it stopped without notification?

[pwalk]

For the last couple of years, I've had an active free 200MB monthly data sim.
Recently after the online account and app has been updated, I couldn't see my allowance or refresh date. The SIM continued working fine (data and incoming calls as well).

I chatted to support and the agent appeared a bit clueless and claiming this has stopped. I didn't see how this could have been stopped since it was working fine and I haven't heard anything about it from Three. When I confirmed that I can still use data on it (while roaming as well, as it used to), the agent's reply was basically "that's great".

After coming off the chat, it has suddenly stopped.
Now, I understand that the service might have stopped and it was a free service, but to cut it off just like that, without notification and after chatting to support who didn't appear to know abut it, is strange to say the least. For all purposes, this was a normal working SIM from Three, albeit for data only. I'm sure something's wrong here?

[Monstromart]

Hi, yes there is a withdraw clause, but there is also a for life clause. The terms of the contract are conflicting. In this case, the Consumer Rights Act 2015, part 2, section 69 should be applicable. It states: “If a term in a consumer contract, or a consumer notice, could have different meanings, the meaning that is most favourable to the consumer is to prevail.”. According to UK law, Three should not have removed the free allowance.

I suggest we report Three to trading standards and Ofcom.

This is also something you may want to mention in an Ombudsman case.

[pwalk]

I suggest we report Three to trading standards and Ofcom.

This is also something you may want to mention in an Ombudsman case.

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Anybody up for doing that?

[Monstromart]

I have already done it!

I do not expect much out of it but if they see lots of reports on the same issue, they may open an investigation.

[pwalk]

Thanks! Did you report to Trading Standards too (via the Citizen's Advice form, I think)?

[Monstromart]

Yes exactly.

Trading standards here: https://www.citizensadvice.org.uk/consumer/get-more-help/report-to-trading-standards/

Ofcom here: https://ofcomlive.my.salesforce-sites.com/formentry/SitesFormCCTMonitoring

[ChrisAO]

That's a very interesting point. Thanks for mentioning it.

[SparklySilver]

Three did tell me that they were working on a fix. That was months ago, but maybe they weren’t lying. 

[2thebronx]

Following on from a similar forum topic on MSE forum, some posters reported that SIMs were now working.

I tested 2 SIMs  that had stopped working and had no credit. Sure enough, I was able to check my email on each. 

How much data is actually on - no idea.

Will this data reset each month - the way it used to - I don't know

But an interesting development

[mattc]

That sounds promising! I ended up putting £5 of credit on both of mine, so it'll be difficult for me to tell until that credit is burnt through. Anyone else able to see if theirs are working?

[pwalk]

I'm currently roaming, enabled data on my Three sim and it appeared to be working briefly, was able to check connection speed. But it was only 3G. I disabled data and re-enabled and it connected as 4G data is not working again. Could be something to do with local network so hard to say.