VOICEMAIL HAS BEEN DEACTIVATED

soulgal · a week ago

My Voicemail is no longer working?? I haven't changed any of the settings. It was working perfectly well until recently. I have literally spent hours speaking to the customer service team and the (so called) Technical Team both via telephone and online chat. To be honest the Customer Service has been appalling, the "Technical" Team are just making wild guesses to try and resolve my issue.

I have made an official complaint but that doesn't seem to have made any difference either.

Can anyone on here please help as I am losing the will to live trying to deal with your overseas technical team who are clearly not trained properly to deal with "technical" matters.

If I cannot get this matter resolved then I will have no option but to escalate to the Financial Ombudsman after 28 days to allow me to terminate my contract early (penalty free) to join a network provider who can provide me with a reliable Voicemail service.

Regards

Maxine · a week ago

Hey,

We've popped a PM over to you about this. To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Maxine

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JonathanB · Friday

Hi @soulgal,

How did you get on with the team Maxine directed you to? Has the issue with your Voicemail been fixed or do you still need help with this?

Thanks,
Jonathan

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Maxine · a week ago

Hey,

We've popped a PM over to you about this. To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Maxine

Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.

soulgal · Friday

Hi Maxine

Your colleague Jade was able to get this problem resolved for me remotely by Three in under an hour.

In future if I have any problems I will come directly to the Support Team or Social Media Team as, unfortunately, your overseas Customer Service team are not fit for purpose.

Many thanks again for your help.

Kind Regards

jr0 · a week ago

Hi @soulgal

by any chance do you have an apple device with "live voicemail"

or could be you have some call forwarding? As far as I know, voice mail should kick in on the following scenarios: when the "line" is busy, when no reply and when you not reachable.
Support should be able to see those settings on your profile.